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PROBLEM
SOLUTION
Some files on the USB
device cannot be read
You have forgotten the
login and password of
your Yandex account
Use the suggestions in the Help section of
Yandex.Passport: yandex.ru/support/passport/
troubleshooting/
The types of files readable via the USB interface
should comply with the specification. Ensure that
the TV supports this type of files (see the “Play Media
Files from a USB Storage Device” section)
- Ensure there are no connection problems on the
The TV will not turn
on (the standby mode
indicator does not light)
Check connection of the TV’s power cable to the
220–240 V ~50/60 Hz power supply grid. Check
for voltage in the electric socket. Disconnect the
power cable from the electric socket, wait for 2 to
3 minutes and plug it in again. Check operation of
the RC unit
Crackling or humming
sound during operation
or upon shutdown
This is a normal occurrence caused by thermal
contraction of the plastic during temperature
and humidity fluctuations. The TV can emit a quiet
humming noise caused by electric circuit operation.
This is not a malfunction
No TV signal reception
Check correctness of the TV setting. Select another
TV channel. Check correctness of antenna cable
connection. There may be an antenna failure or a
temporary loss of transmitting station signal
Slow response to
control commands
The TV requires a certain time for the proper
execution of a control command. Make a sufficient
break between different control inputs to ensure
stable operation of the TV. This does not affect the
functionality of the TV and is not a malfunction
Internet connection
problems
part of the Provider:
• Try opening the yandex.ru website in a
smartphone or computer. If there is no access,
restart the router. If this does not help, contact
your provider.
• Connect the TV to mobile Internet via your
smartphone. If the TV connects and stably
operates with a mobile Internet connection,
then the Wi-Fi connection problem is probably
related to your provider.
- The Wi-Fi connection should be stable for proper
No sound is played
Check sound volume setting.
Ensure that the sound is not muted with the button.
Check correctness of sound system selection in
the channel settings. Check correctness of the
sound settings
Problems with the
Yandex.Plus or
KinoPoisk subscription
If you have a Yandex.Plus subscription – study the
recommendations on the website yandex.ru/support/
plus/troubleshooting.html. Information on KinoPoisk
HD is available at yandex.ru/support/kinopoisk/
subscription-kinopoisk.html
Disturbed image color
rendering
Check correctness of color system selection in the
channel settings. Check correctness of the image
settings. The signal from the transmitting station
may be weak or disturbed; select a different channel
TV operation. Place the smartphone neat the TV
and check the connection signal strength. If the
indicator shows less than half of the maximum
strength, move the TV closer to the router or
connect it with a cable (see “Re-Connect to the
Internet”).
- Restart the TV (see “Restart or Turn Off the TV”).
- Set up the Internet connection once again (see
“Restart or Turn Off the TV”)
Online video playback
is jerky or retarded
Warning: do not allow the image in the screen to remain static for a prolonged
time. A high-contrast static image can leave a “shadow” on the screen. Usually
this “shadow” will gradually disappear then the TV is turned off. This malfunction
shall not be considered a guarantee case.
The TV cannot be
controlled from the
RC unit
Stop the playback, wait for 2 to 3 minutes, then
resume the playback. The wrong tariff plan may
have been selected with your Internet provider. It
is recommended to use a tariff plan with a minimum
data transfer speed of 10 Mbit/s. The speed can
be reduced if additional wireless devices are
connected to your home WLAN router. Check the
router specifications and settings, replace the router
in case of malfunctions
Open the RC battery compartment and replace the
batteries.
Point the RC unit emitter directly at the RC sensor
on the front panel of the TV. There should be no
obstacles (furniture items, etc.) between the RC unit
and the RC sensor of the TV. The distance between
the RC unit and the RC sensor of the TV should not
exceed 5 meters, and the angle of deflection from
the imaginary line perpendicular to the screen
should not exceed 20 degrees
6. MAINTENANCE
Thorough and regular cleaning can extend the service life of your TV and prevent
possible problems. Always turn the TV off and disconnect it from the electric socket
before any cleaning activities. Use only dry cloth to clean the TV.
Incorrect computer settings. Start up the computer
in safe mode and select the right screen settings
One of the installed
third-party
applications does not
work (or operates
without sound, or has
other malfunctions)
The problem is probably related to the software
(application) itself. Try to start it again later or
contact the customer support service of the
developer company.
The Manufacturer shall not be liable for the
functioning of third-party applications
Blinking image or
stripes in the PC-HDMI
mode
Wireless mouse does
not work (cannot be
controlled)
Individual small dots
(pixels) appear on the
screen
Install a new battery or replace the depleted
wireless mouse battery. Ensure that there are no
obstacles between the mouse and the transceiver
connected to one of the TV’s USB ports and these
are located within “line of sight” from each other.
Replace the wireless mouse if necessary
This TV is equipped with a high-resolution LC
screen matrix. The modern matrix manufacturing
technology allows for the occurrence of individual
small dark or colored dots (pixels) in the screen
image, which do not disturb the overall image
perception. All matrixes have been factory tested
and comply with the industry standards for this
product group
An embedded menu
is missing, control
malfunctions occur
Disconnect the TV from power supply, wait for one
minute and plug it in again. Reset the TV to factory
settings (see “Restore Default Settings” section)
The USB does not work
Disconnect the USB storage card (external USB
device) from the TV’s USB interface. Carefully
reconnect the device
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