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• For international calls, check the country and area codes.
• Make sure that your phone is connected to a network, and the network is not overloaded or unavailable.
• Check your subscription status with your operator (credit, SIM card valid, etc.).
• Make sure that you have not barred outgoing calls.
• Make sure that your phone is not in Aeroplane mode.
My phone can't receive incoming calls
• Make sure that your phone is switched on and connected to a network (check for overloaded or unavailable network).
• Check your subscription status with your operator (credit, SIM card valid, etc.).
• Make sure that you have not forwarded incoming calls.
• Make sure that you have not barred certain calls.
• Make sure that your phone is not in Aeroplane mode.
The caller’s name/number doesn't appear when a call is received
• Check that you have subscribed to this service with your operator.
• Your caller may have concealed his name or number.
I can't find my contacts
• Make sure that your SIM card is not broken.
• Make sure that your SIM card is inserted properly.
The sound quality of the calls is poor
• Adjust the volume during a call by pressing the Volume key.
• Check the network strength. Move to a location with stronger signal strength.
• Make sure that the receiver, connector and speaker on your phone are clean.
I can't use the features described in the manual
• Check with your operator to make sure that your subscription includes this service.
• Make sure that this feature doesn't require a TCL accessory.
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