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Q2. How to troubleshoot if there is no internet connection in my powerline
network?
A1. Make sure all powerline devices are on the same electrical circuit.
A2. Make sure all Powerline LEDs
are on. If not, pair your adapters and extenders again.
A3. Make sure all hardware connections are correctly and securely connected.
A4. Check if you have an internet connection by connecting the computer directly to the
modem or router.
A5. Make sure your computer’s IP address is in the same segment as your router’s.
Q3. What can I do if a successfully-paired powerline device does not
reconnect after it has been moved to a new location?
A1. Try another socket and make sure it is on the same electrical circuit.
A2. Try to pair it again, and make sure the Powerline LED
is on.
A3. Check for possible interference, such as a washer, air conditioner or other household
appliances that may be too close to one of the powerline devices. Plug the appliance
into the integrated electrical socket (if the powerline device has one) to remove some
electrical noise.
More advanced configurations, such as firmware upgrade and QoS configuration, can be
accessed through the tpPLC Utility. You can install the tpPLC Utility from the TP-Link official
website.
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