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6 Troubleshooting
The problem
Cause
Solution
Power outages
No power or poor contact at the
power outlet
1
Product does not work
Check the power supply and
make sure there is power
The power supply voltage of the
product
2
The cooking time is not correct
The food is
insufficiently cooked/
burnt
Combine recipes and your
personal experience to adjust
preparation and timing
3
Smoke during first use
Anti-rust grease
on the heater of the product
When using for the first time, set
the temperature to maximum
and preheat for 10-15 minutes
to remove the anti-rust oil on the
heater of the product
4
Strange smell
Cooking tray, tray drawer,
Foreign body on the heater
Remove the foreign object
5
Left cooking tray NTC
disconnected
The display shows E1
and the product does
not work anymore
6
Left cooking tray NTC does not
work
The display shows E2
and the product no
longer works
7
Right cooking tray NTC
disconnected
The display shows E3
and the product has
stopped working
8
Right cooking tray NTC not
working
The screen shows E4
and the product has
stopped working
9
Problem with power PCB (left
cooking tray NTC)
The screen shows E5
and the product has
stopped working
10
Problem with power PCB (right
cooking tray NTC)
Send to service for repair
The screen shows E6
and the product has
stopped working
11
Problem with the power PCB
(Connection problem)
The screen shows E7
and the product has
stopped working
12
Problem with the power PCB
(Connection problem)
The screen shows E8
and the product has
stopped working
13
Problem with the power PCB
The screen shows E9
and the product has
stopped working
14
Problem with the power PCB (left
cooking tray resistance)
The display shows E10
and the product has
stopped working
15
Problem with the power PCB (right
cooking tray resistance)
The display shows E10
and the product has
stopped working
19 / EN
Hot Air Fryer / User Manual