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FAQ
Q1: The microphone or headset has no sound, or the sound is low
1. First check whether the headset is correctly connected to the device by
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2. Confirm that the microphone of the headset or device is not muted and
adjusted to the appropriate volume. Confirm that the speaker of the headset or
device is not muted and adjusted to the appropriate volume.
3. Set the audio driver of the device correctly; Select EKSA-H16 for Bluetooth
connection and EKSA PC Adapter for USB adapter connection.
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headset can work normally.
Q2: The headset does not power on/work/do not recognize
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2. Check whether the headset power supply is normal and ensure that the
headset can be switched on and off normally.
3. Check whether the headphone connector and the computer connector are
dirty. Please keep the connector clean to prevent poor contact due to dirt.
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headset can work normally.