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Troubleshooting Troubleshooting
EN
EN
Problem Type
Solution
Problem Type
Solution
Robot returns to the base without
performing auto-empty tasks
DND mode prevents the robot from performing auto-empty tasks.
Robot cannot connect to
Wi-Fi
The dust collection bag is full
Check whether the dust collection bag is full. If so, replace it with a new one. It is recommended
to replace the bag every 8-10 weeks. If not, check whether the auto-empty vent or air duct at
the bottom of the base is blocked. Remove any blockage before use.
There is something wrong with the Wi-Fi connection. Reset the Wi-Fi and download the latest version
of the Dreamehome app, then try reconnecting.
Location permission may not have been granted. Please ensure the location permission on the
Dreamehome app is enabled.
Wi-Fi signal is weak. Make sure the robot is in an area with good Wi-Fi coverage.
5GHz Wi-Fi is not supported. Please ensure your robot connects to 2.4GHz Wi-Fi.
The username or password of Wi-Fi is incorrect. Please enter the correct username and password.
The auto-empty duration can be
unacceptably long sometimes
When the robot has been performing auto-empty tasks for a period of time, or when the
air duct does not function smoothly, the auto-empty duration will be extended to prevent
blockage.
Robot does not perform
scheduled cleaning
The robot has low battery. Scheduled cleaning will not start unless the robot has at least 15% battery
left.
The upper cover of base fails to be
closed
Check whether a dust collection bag is installed. If not, install one.
Leaving the robot on the base after it's fully charged consumes very little electricity and helps maintain
optimal battery performance.
Does leaving the robot on
the base consume power if
it is already fully charged?
For additional services, please contact us via aftersales@dreame.tech
Website: https://global.dreametech.com
No water comes out of the
water tank, or only a little
bit comes out
Check whether there is water inside the water tank.
Clean the mop if it becomes dirty.
Make sure the mop pad is installed correctly according to the user manual.
Clean the blowhole on the top of the water tank.
Robot doesn't resume
cleaning after charging
Make sure the robot is not set to Do Not Disturb mode (DND) as this will prevent it from resuming
cleaning.
The robot does not resume cleaning when it is manually recharged or placed onto the base.
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