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Trouble Shooting
Problem
Possible reason
Remedy
APP
Handle does
not operate
(properly) with
Oral-B™ App.
1. Oral-B™ App is closed.
2. Bluetooth is not activated on
smartphone.
3. Bluetooth is deactivated on han-
dle; Bluetooth indicator (7) is
off.
4. Bluetooth connection to smart-
phone has been lost.
5. Your smartphone does not sup-
port Bluetooth 4.0 (or higher)/
Bluetooth Smart.
6. Handle on plugged-in charger.
7. Outdated Oral-B™ App.
1. Launch Oral-B™ App.
2. Activate Bluetooth on smart-
phone (described in its user
manual).
3. Activate Bluetooth by simultane-
ously pressing on/off (3) and
mode button (4) for 2 seconds
until Bluetooth indicator (7)
turns on.
4. Pair handle and smartphone
again via app settings. Keep
your smartphone in close prox-
imity when using it with handle.
5. Your smartphone must support
Bluetooth 4.0 (or higher)/ Blue-
tooth Smart in order to pair han-
dle. Check App Store(SM) or
Google Play™ for compatible
smartphones.
6. Bluetooth is deactivated while
handle is placed on plugged-in
charger.
7. Download latest Oral-B™ App.
Reset to factory
settings.
Original app functionality wanted.
Press and hold on/off button (3)
for 10 seconds until all indicator
lights double blink simultaneously.
TOOTHBRUSH
Battery has a very low charge
level; no lights illuminate.
Charge at least for 30 min.
Handle is not
operating
(during first
use).
Timer has been modified/deacti-
vated via App.
Use App to change timer settings
or perform factory reset (see App
Trouble Shootings).
Short stuttering
sounds/flash-
ing light after 2
minutes or han-
dle does not
operate any
timer.
Handle does
not charge.
1. Battery is at a very low charger
level.
2. Ambient temperature for
charging is out of valid range
(≤ 0°C and ≥ 60°C).
1. Charging lights might not flash
immediately; it can take up to
30 minutes.
2. Recommended ambient tempe-
rature for charging is 5°C to
35°C.
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