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Before you call for service
Before calling for service, check the following points.
Problem
Solution
The outside of the cabinet is
hot when touched.
It is normal. This is because of the hot pipe is in the cabinet in order to prevent dew
generation.
Refrigerator makes loud noise.
Following sounds are normal.
• The compressor makes loud noise when its operation starts.
-- Sound becomes quieter after a while.
• The compressor makes loud noise once a day.
-- Operating sound is made immediately after automatic defrost operation of the
cooling unit.
• Sound of flowing fluid (gurgling sound, fizzing sound)
-- It is caused by refrigerant flowing in pipes (sound may become louder from
time to time).
• Cracking or crunching sound, squeaking sound
-- It is caused by expansion and contraction of inner walls and internal parts
during cooling.
Frost or dew appears inside or
outside the refrigerator.
This may occur in one of the following cases. Use a wet cloth for wiping frost and a
dry cloth for wiping dew.
• When the ambient humidity is high.
• When the door is frequently opened and closed.
• When food containing plenty of moisture are stored. (Wrapping is required.)
• This phenomenon will appear more or less depending on the season (rainy
season,season) habits of usage and environmental conditions of each house.
The food in
the refrigerator
compartment
are frozen.
SJ-XG60PG
• Is the refrigerator operated for a long time with refrigerator temperature control
set at 0°C?
-- Change the temperature control back to around 3°C.
• Is the refrigerator operated for a long time with freezer temperature control set at
-21°C?
-- Change the temperature control back to around -18°C.
• If ambient temperature is low, foods may freeze even if the refrigerator
compartment is set at 6°C.
SJ-XG55PM,
SJ-XG60PM
• Is the refrigerator operated for a long time with refrigerator temperature control
set MAX COLDEST?
-- Change the temperature control to the other setting.
• Is the refrigerator operated for a long time with freezer temperature control set
MAX COLDEST?
-- Change the temperature control to the other setting.
• If ambient temperature is low, food may freeze even if the refrigerator
compartment is set MIN.
Odors in the compartment.
• Wrapping is required for the food with strong odors.
• Deodorizing unit cannot remove all odors.
The control panel does not
work.
(SJ-XG60PG)
This may occur in one of the following cases.
• The panel or your finger is soiled with dripping, oil and etc.
• When you touch the panel with gloved hand, adhesive bandage on your
finger,nail or objects.
• Sticker or tape is affixed on the keys.
• Touch position is slightly off from the keys.
• Operate time is not enough for the keys to work.
Light switch
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The compartment lights turn off
even if the doors are left open.
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Light switch
• The light switch is to turn on and off the
compartment lights.
When the angles of the doors are the same,
the lights turns off even if the doors are left
open but it is normal.
Line
Line
Some lines are on the surface
of the plastic parts.
• These are not defects during production. These are
not defects during production. The meeting part of the
resin material or the junction part of the metallic mold
are remained like lines.
If you still require service
Refer to your nearest service agent approved by SHARP.
EN-12