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TROUBLESHOOTING
Before calling for service, please review the Troubleshooting chart below, since the problem may not
be a unit malfunction.
SYMPTOM
REMEDY (not a malfunction)
Odours and smoke are not
removed.
• Clean or replace the fi lters if they appear to be heavily soiled.
(Ref. E-11,E-12,E-14)
• The air could be impure at the time the unit was plugged in.
Unplug the unit, wait one minute, and plug the unit in again.
The Dust/Odour Monitor
illuminates green even when
the air is impure.
• Sensor operation is affected if the dust sensor openings are
dirty or clogged. Gently clean the dust sensors. (Ref. E-4).
The Dust/Odour Monitor illumi-
nates orange or red even when
the air is clean.
A clicking or ticking sound is
heard from the unit.
• Clicking or ticking sounds may be audible when the unit is
generating ions.
The discharged air has an
odour.
• Check to see if the fi lters are heavily soiled.
• Clean or replace the fi lters.
• Plasmacluster Air Purifi ers emit small traces of ozone which
may produce an odour.
The unit does not operate when
cigarette smoke is in the air.
• Is the unit installed in a location that is diffi cult for the sensor to
detect cigarette smoke?
• Are the dust sensor openings blocked or clogged?
(In this case, clean the openings.) (Ref. E-4)
Filter Indicator Light is
illuminated.
• After replacing fi lters, connect the power cord to an outlet and
press the Filter Reset Button. (Ref. E-11)
The Dust/Odour Monitor are
turned off.
• Check to see if the Lights OFF Mode selected. If so, then press
the Lights Control Button to activate the indicator lights.
(Ref. E-10)
• Check Styrofoam fl oat for impurities. Clean the HumidifyingTray.
Ensure unit is located on a level surface.
The Water Supply Indicator
Light does not illuminate when
the tank is empty.
Water lever in the tank does not
decrease or decreases slowly.
• Check to see if the Humidifying Tray and Water Tank are
correctly installed. Check the Humidifying Filter.
• Clean or replace the fi lter when it is heavily soiled.
(Ref. E-14 and E-15).
The Dust/Odour Monitor lights
change colour frequently.
• The Dust/Odour Monitor lights automatically change colours as
impurities are detected by the dust sensor and odour sensor.
E-16