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ADDITIONAL SETTINGS
TROUBLESHOOTING GUIDE
The additional settings menu offers additional options to customise your machine and is accessible
by pressing and holding the SIZE button for 3 seconds.
ENGLISH
Item Number
Topic
Options
_h01
Beeps: Turns all beeps on or off.
ON: Leaves beeps on (Default)
OFF: Turns beeps off
_h02
Eco Mode: Saves power by turning boiler off
after brewing.
ON: Turns Eco Mode on
OFF: Leaves Eco Mode off (Default)
_h03
Recommended Grind Size: Turns
recommended grind setting display on or off.
ON: Leaves display on (Default)
OFF: Turns display off
_h04
Barista Assist Technology Reset: Resets
recommended grind setting to default setting.
NO: Keeps your current settings (Default)
YES: Resets your settings
_h05
Factory Settings Reset: Reset all variables
on the machine to default settings.
NO: Keeps your current settings
YES: Resets your settings
_h06
Brew Temperature: Adjusts the
temperature of your drink.
LO: Low temperature
M: Medium temperature (default)
HI: High temperature
_h07
Froth Temperature: Adjusts the temperature
of your froth.
LO: Low temperature
M: Medium temperature (default)
HI: High temperature
_h08
Hard Water: Brings the hard water test menu
up to reset your water hardness
hd 0: Strip has 0 purple boxes
hd 1: Strip has 1 purple box
hd 2: Strip has 2 purple boxes
hd 3: Strip has 3 purple boxes
hd 4: Strip has 4 purple boxes
hd 5: Strip has 5 purple boxes
1 Navigate through these topics by turning the centre dial. Press START BREW to select your
desired topic.
2 Once you select into a topic, turn the centre dial to get to your desired option and press
START BREW to make your selection.
3 After a selection is made, you will hear a beep and return to the menu screen. Please note that the
machine will not beep if beeps are turned off.
Why is there no water coming out of the portafilter?
Several factors could affect the volume of water dispensing from the portafilter:
• Not enough water in the reservoir: Ensure the water reservoir is adequately filled. When using the luxe
basket, 533ml of water is required. When using the double or single basket, fill to the min. line.
• The water reservoir is not seated firmly: Check that the water reservoir is firmly seated in its place on
the back of the machine.
• The machine is warming up/reaching the operating temperature: Please allow a short time for the
machine to warm up before it dispenses.
• The grind size is too fine: Let the brew time out and follow the recommended grind setting on your
next brew.
• The machine needs to be descaled: Follow the instructions under the Cleaning & Maintenance section.
Why is the espresso stream small/flowing slowly?
There could be several reasons behind this.
• The grind size is too fine: Let the brew time out and follow the recommended grind setting on your
next brew.
• Basket cleanliness: Before grinding, ensure the basket is free of any clogs or debris that could impede
the flow.
• The machine needs to be descaled: Follow the instructions under the Cleaning & Maintenance section.
Why is the espresso stream flowing very fast?
• The grind size is too coarse: Let the brew time out and follow the recommended grind setting on your
next brew.
• Coffee is tamped too lightly: When tamping, make sure to place the portafilter on a level surface.
Place the assisted tamper inside the funnel and push down on it until you feel the tamper contact the
funnel.
Why does the espresso run around the edge of the portafilter?
• Portafilter is not inserted into the group head correctly: Place portafilter into group head by aligning
orange dot on portafilter with orange dot on group head. Fasten portafilter into group head until
orange dot on portafilter aligns with lock arrow on group head.
• There are coffee grounds around the basket rim: Clean unwanted grounds from the edge of the
basket and portafilter to ensure portafilter sits properly in group head.
• The group head seal needs to be replaced: Call Customer Service at +44 (0)800 862 0453.
Frothing does not start.
• Machine has not reached operating temperature: Please allow a short time for the machine to warm
up before frothing begins.
• Not enough water in the reservoir: Ensure the water reservoir is filled up to the min. line.
• The water reservoir is not seated firmly: Check that the water reservoir is firmly seated in its place on
the back of the machine.
• Wand is not inserted down: Ensure the steam wand is inserted into the milk jug, with the milk jug
properly seated on the platform.
• Not enough milk in the milk jug: Ensure milk is filled up to the min. line.
Coffee is not hot enough.
• Preheat the portafilter: Rinse the portafilter under hot water before grinding. Please make sure that
the basket is completely dry before grinding.
• Preheat the cup: Rinse the cup under hot water before brewing to increase the temperature of the
brew.
• Adjust water temperature: To increase the temperature of the brew:
1 Hold the SIZE button for 3 seconds.
2 Rotate the centre dial to _h06, then press the centre dial to select.
3 Rotate the centre dial to select your desired setting, then press the centre dial to select.
LO: Low temperature
M: Medium temperature (default)
HI: Hight temperature.
• Use heated froth settings: All froth settings are heated except cold foam, which is denoted with a
snowflake.
• The machine needs to be descaled: Follow the instructions under the Cleaning & Maintenance section.
4 You can exit the menu by pressing the SIZE button again.
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