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Smart Diagnosis
Using Audible Diagnosis to
Diagnose Issues
This feature is only available on models with the
or
logo.
Use this feature to help you diagnose and solve
problems with your appliance.
Follow the instructions below to use the audible
diagnosis method.
x Launch the LG ThinQ application and select
the Smart Diagnosis feature in the menu.
Follow the instructions for audible diagnosis
provided in the LG ThinQ application.
1
Plug the power plug in the outlet properly.
2
Place the mouthpiece of your smartphone
close to the
or
logo.
NOTE
x For reasons not attributable to LGE’s
negligence, the service may not operate due
to external factors such as, but not limited to,
Wi-Fi unavailability, Wi-Fi disconnection, local
app store policy, or app unavailability.
x The feature may be subject to change without
prior notice and may have a different form
depending on where you are located.
Using LG ThinQ to Diagnose
Issues
3
Press and hold the Diagnosis(5 s) button
for 5 seconds or longer while holding the
smartphone mouthpiece to the logo until the
data transfer is complete.
x Keep the smartphone in place until the
data transfer has finished. Time remaining
for data transfer is displayed.
4
After the data transfer is complete, the
diagnosis will be displayed in the
application.
If you experience a problem with your Wi-Fi
equipped appliance, it can transmit
troubleshooting data to a smartphone using the
LG ThinQ application.
x Launch the LG ThinQ application and select
the Smart Diagnosis feature in the menu.
Follow the instructions provided in the LG
ThinQ application.
NOTE
x For best results, do not move the phone while
the tones are being transmitted.
x Be sure to keep ambient noise to a minimum
or the phone may not correctly receive the
buzzer beeps from the indoor unit.
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