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Troubleshooting
Troubleshooting
In the following table you will find solutions for problems or faults which you can easily
rectify yourself. If a fault cannot be eliminated, please contact customer service.
■
Check the clips. Close them correctly.
Lid is not fitted
properly / completely.
Problem
Possible cause
Remedy
No vacuum can be
generated in the
storage container.
■
Position the lid gasket properly.
The lid gasket is not
inserted correctly.
Lid or sealing
elements are soiled
or damaged.
Zip lock is not
completely closed.
■
Check lid, vacuum seal and lid gasket for
damage.
■
Check that all parts are clean and dry, in
particular the sealing elements.
■
Clean them thoroughly and leave
to dry in the air. X “Cleaning and
maintenance” see page 14
No vacuum can be
generated in the
zipper bag
■
Close the zip lock tightly along the entire
length.
Zip lock or vacuum
seal is soiled or
damaged.
■
Check that sealing elements are clean.
■
Clean them thoroughly and leave
to dry in the air. X “Cleaning and
maintenance” see page 14
The zipper bag is
defective.
■
Check the zipper bag for damage.
If damaged use another zipper bag.
X “Accessories” see page 15
The vacuum in the
zipper bag is not
maintained.
■
If damage has been caused by sharp
edges on the food to be vacuum-sealed,
position them in the zipper bag so they
cannot damage the walls of the bag.
Holes may be made
in zipper bags by
sharp objects in the
food to be vacuum-
sealed (e.g. bones).
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