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Trouble Shooting
Solutions
Possible Reasons
Problems
• Please check the connection of
power supply.
Cleaner cannot
be charged.
• The power supply does not
connect well.
• Cleaner isn't connected well
with charging station.
• Please replace cleaner on the
charging station.
- The battery capacity is low.
- The handle doesn’t connect well.
The handle control
doesn’t work.
• Please check the battery
capacity and fully charge it.
• Please re-install the handle.
Cleaner doesn’t work.
- The dirty water tank is full.
- The dirty water tank is not installed.
- The roller brush is not installed.
• Please empty the dirty water tank.
• Please check and install the
dirty water tank.
• Please check and install the
roller brush.
• Uncalibrated.
The indicator display of clean
water tank is incorrect.
• Take off the Clean Water tank,
then start to clean and spray, turn
cleaner off until draining the pipe.
Then press the “Switch Button” and
“Eco/Max Button “for 5seconds
until the digital display flash two
times.
The vacuum is getting
weaker.
- The HEPA is blocked.
- The HEPA is wet.
- The Scraper is not installed well.
• Please check and clean the
HEPA.
• Please dry the HEPA first.
• Please check and re-install
the scraper.
The clean water tank is
leaking.
• Pour out water until the
volume is lower than snuffle
valve.
• Please re-install the water tank.
• Please screw the cap well.
• The clean water volume is higher
than snuffle valve.
• The clean water tank is not
installed well.
• The cap is not screwed well.
No water comes out when
spraying.
• The clean water tank is empty.
• The clean water tank is not
installed well.
• Please fill up the Clean Water
Tank.
• Please re-install the water tank.
• Cleaner isn't connected with
power supply.
Cleaner doesn't work in
self-cleaning mode.
- The dirty water tank is full.
- Lack of water
- Uncalibrated
• Please check and connect
with the power supply well.
• Please empty the dirty water
tank.
• Please fill up the clean water
tank.
• Calibrate the vacuum
cleaner, see the point above.
• Filter/HEPA clogged
• HEPA is too wet
• Clean dirty filters/HEPA
• Dry the HEPA and use
Sewage tank is not full,
the prompts full water alarm
There are water drops at
air outlet.
- The Hepa isn’t installed.
- Cleaner was tilted hard.
- Cleaner vacuums the foam liquid.
• Please check and install the
HEPA.
• Use the machine correctly.
• Empty the dirty water tank in
time.
Cleaner moves hard.
• The roller brushed isn’t installed
well.
• Please check and re-install the
Roller Brush as guide.
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