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Troubleshooting
Troubleshooting
In the following table you will find solutions for problems or faults which you can easily
rectify yourself. If a fault cannot be eliminated, please contact customer service.
Problem
Cause
Remedy
The appliance does not
start when switched on.
Appliance has no power
supply.
Insert the mains plug in the socket.
The food is not being
processed or only very
slowly.
The attachment or worm
gear is blocked.
Switch appliance off, wait until it
has stopped and unplug.
Remove the attachment, take it
apart and clean to eliminate the
blockage. X “Care and daily
cleaning” see page 26
The pressure on the
pusher is too great or the
feed chute is too full.
Reduce the pressure on the
pusher and fill the feed chute with
less food.
The food to be processed
still contains hard
components.
Remove hard components.
Precook/steam vegetables before
processing them.
Appliance fails to start up
or switches off while in
use.
The overload protection
device is activated.
Switch appliance off, wait until it
has stopped and unplug.
Let the appliance cool down for
approx. 15-20 minutes and then
switch it on again.
If the appliance still does not start,
leave the appliance to cool down
further and try it again later.
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