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3.3 What Will NARWAL Do
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW(S), NARWAL DOES NOT ASSUME ANY LIABILITY FOR LOSS OF
OR DAMAGE TO OR CORRUPTION OF DATA, FOR ANY LOSS OF PROFIT, LOSS OF USE OF PRODUCTS OR FUNCTIONALITY,
LOSS OF BUSINESS, LOSS OF CONTRACTS, LOSS OF REVENUES OR LOSS OF ANTICIPATED SAVINGS, INCREASED COSTS
OR EXPENSES OR ANY INDIRECT OR SPECIAL LOSS OR DAMAGE.
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW(S), NARWAL’S LIABILITY SHALL BE LIMITED TO THE
PURCHASE VALUE OF THE PRODUCT. THE ABOVE LIMITATIONS SHALL NOT APPLY IN CASE OF GROSS NEGLIGENCE OR
INTENTIONAL MISCONDUCT OF NARWAL OR IN CASE OF DEATH OR PERSONAL INJURY RESULTING FROM NARWAL’S
PROVEN NEGLIGENCE.
When submiting a warranty claim to Narwal, you understand and agree that you may be required to return or ship the
Product to Narwal or our authorized service company for further examination.
If there is any defect in material or workmanship in the Product and your claim is received within the Warranty Period, Narwal
will be responsible for the repair and replacement service, as well as the shipping to and from your location (only within the
country or region where the Product is originally purchased). Notice: The warranty service is only available in the country or
region where the Product is originally purchased. The Product is not eligible for any cross-border or international warranty
service. If you seek the warranty service in the country or region where the Product is originally purchased, you will be
required to bear the international freight to and from your location to the country or region where the Product is originally
purchased, customs duties and other associated charges.
Narwal will, at our option:
• repair the Product using new or refurbished parts, or;
• exchange the Product with a product that is new or which has been manufactured from new or refurbished parts and is at
least functionally equivalent to the original product, or;
• exchange the Product with a product that is new and upgraded model which has at least equivalent or upgraded function
to the original product.
Where permited by applicable laws, the Warranty Period will not be extended or updated or otherwise affected by
subsequent repair, replacement or resale of the Product. Parts repaired or replaced during the Warranty Period will be
warranted for the remainder of the original warranty period. The replaced or repaired product will be returned by Narwal to
you as soon as possible. All parts that we replace from the Product will become our property.
3.4 WHAT'S NOT COVERED
Unless undertaken by Narwal in writing, under the following circumstances, the Product will not be covered by the
warranty service, and Narwal or the service provider authorized by Narwal will have the right to charge the freight, labor
cost and material cost:
• normal wear and tear (including without limitation wear and tear of bateries);
• expiration of Warranty Period;
• where the Product’s serial number has been removed, erased, defaced or altered or has otherwise become illegible;
• non-compliance with the Product instructions, causing failure or damage to the Product;
• failure or damage caused by deliberate actions or negligence and other human factors;
• failure or damage caused by accident or force majeure (such as fire, water, lightning or other acts of nature);
• external causes beyond our reasonable control that result in failure in the Product, including but not limited to
breakdowns, fluctuations or interruptions in electric power, ISP (Internet service provider) service, or wireless
networks;
• weak and/or inconsistent wireless signal strength in your home, causing the Product to be unusable;
• use of spare parts or other consumable items which are not provided or recommended by Narwal;
• any alteration or modification to the Product causing failure or damage to the Product, which has been carried out by
you or a third party not authorized by Narwal;
• any failure to adequately package the Product for transportation, causing failure or damage to the Product;
• any Product(s) purchased from unauthorized distributors or retailers;
• use in non-household scenarios, including but not limited to: for cleaning white ash, sand, dust, etc.; for cleaning
business environments; for cleaning environments with special adsorption of microparticles such as chemicals and
metals.
3.5 LIMITATION OF LIABILITY
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THIS POLICY IS YOUR SOLE REMEDY AGAINST NARWAL AND NARWAL’S SOLE LIABILITY IN RESPECT OF ANY DEFECTS IN
YOUR PRODUCT. THIS WARRANTY REPLACES ALL OTHER NARWAL WARRANTIES AND LIABILITIES, WHETHER ORAL,
WRITTEN, (NON-MANDATORY) STATUTORY, CONTRACTUAL OR IN TORT. WHERE PERMITTED BY APPLICABLE LAW(S) TO
THE MAXIMUM EXTENT, NARWAL WILL NOT ASSUME ANY IMPLIED WARRANTY, INCLUDING BUT NOT LIMITED TO
WARRANTIES AS TO MERCHANTABILITY OF THE PRODUCT OR FITNESS FOR SPECIFIC PURPOSE OR HIDDEN OR POTENTIAL
DEFECTS. HOWEVER, THIS POLICY SHALL NEITHER EXCLUDE NOR LIMIT ANY OF YOUR STATUTORY RIGHTS UNDER
APPLICABLE LAWS.