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Troubleshooting
Make sure to close the charging case cover when charging.
Charge the charging case.
Wipe dirt off the charging terminal with a dry cloth.
The charging case or headphones may be hot. Allow the temperature of the product to cool sufficiently
before charging in a well-ventilated place (10 to 35°C (50 to 95°F)) away from direct sunlight.
Headphone indicator lamps flash in red quickly
After placing the headphone whose indicator lamp is flashing in red quickly in the charging case (with
battery remaining), press and hold (about 2 seconds) the headphone multifunction button. The indicator
lamp will then stop flashing.
Touch sensors operate abnormally
Has touch sensor sensitivity been changed using our “CONNECT” app? Touch sensor operation may vary
depending on the unique finger characteristics and movements of the user. Changing touch sensor
sensitivity may improve operability.
For details about how to operate your Bluetooth device, refer to the device’s user manual.
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