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Warranty
Warranty terms
Tion Smart microclimate JSC sets the warranty period of this product at 2 years. This period
is effective provided that the device mounting and operating guidelines have been followed.
Warranty services are provided in accordance with the applicable legislation in the region of
purchase.
To expedite the provision of warranty services, the user must provide a completed warranty
certificate, sales voucher, receipt, or other document confirming the fact and date of purchase
of the device.
If the date of transfer of the device to the Customer cannot be determined, the warranty period
starts from the manufacture date of the device.
Warranty maintenance covers work and services performed at service centers or at the site of
the user's device (at the discretion of the service center). If the user does not agree to warranty
maintenance at the location of their device, said work shall be performed at a service center.
The warranty does not cover scheduled maintenance involving filter replacement, nor any cases
of device misuse in violation of the terms of this User Manual.
The warranty is void if:
• there is any indication of non-authorized installation, repair, dismantling, device
alteration or repair at non-authorized service centers;
• the device manufacture/purchase date cannot be determined due to the absence,
removal, or damage to the ID information;
• the device was damaged by events or third-party actions outside the Vendor's
(Manufacturer's) control, including: natural disasters, the actions of utility providers
(including power spikes above acceptable fluctuations), and others;
• the device bears mechanical damage (chipping, cracks, etc.) due to the application of
excessive force, corrosive chemicals or elevated temperatures that have caused device
failure;
• the failure is caused by improper connection to the power supply;
• if the failure and/or damage was caused by the presence of foreign objects, liquids,
insects or their products, etc. inside the device casing;
• the device was improperly stored and/or transported in accordance with this Manual.
Dear users!
To make a warranty claim for your device, please contact the device Vendor.
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