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Troubleshooting
SYMPTOM
SOLUTION
Try a smaller stability band (see page 19). If you’re already
using the smallest stability band, try a smaller eartip (see
page 18).
Check the earbud fit using a mirror (see page 15).
Stability band isn’t
comfortable at ear ridge
Check the earbud fit using the Earbud Seal Test in the
Bose Music app. You can access this option from the
Settings menu.
Contact Bose customer service or visit
support.Bose.com/QCUE
support.Bose.com/QCUE for additional size eartips and
stability bands or to see how-to videos.
Make sure the eartip is resting gently at the opening of your
ear canal (see page 14).
Try a larger stability band (see page 19).
Earbuds aren’t secure
Try a larger eartip (see page 18).
Contact Bose customer service or visit
support.Bose.com/QCUE
support.Bose.com/QCUE for additional size eartips and
stability bands or to see how-to videos.
Eartips are falling off
Make sure the eartips are securely attached to the earbuds
(see page 18).
Make sure the bands are securely attached to the earbuds
(see page 19).
Stability bands are
falling off
Make sure the bands are positioned on the earbuds correctly
(see page 19).
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