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Troubleshooting
SYMPTOM
SOLUTION
Check the earbud fit using a mirror (see page 15).
Check the earbud fit using the Earbud Seal Test in the
Bose Music app. You can access this option from the
Settings menu.
Make sure you’re using the correct eartip and band sizes for
each ear (see page 17).
Visit: support.Bose.com/QCUE
support.Bose.com/QCUE to see how-to videos.
Make sure you’re using the Bose Music app for setup
(see page 12).
Try a different audio track.
Play audio from a different application or music service.
Clear any debris or wax buildup from the eartips and
earbud nozzles.
Poor sound quality
Turn off any audio enhancement features on the device or
music app.
Make sure your earbuds are connected over the correct
Bluetooth profile: Stereo A2DP. Check your device’s
Bluetooth/audio settings menu to make sure the correct
audio profile is selected.
Disable the Bluetooth feature on your mobile device and then
re-enable.
Clear the earbud device list (see page 43). Delete the
earbuds from the Bluetooth list on your device, including any
duplicate listings labeled LE (Low Energy). Connect again
(see page 12).
If you’re sharing the earbuds, place them in the charging case
to clear the audio personalization between each user.
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