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Troubleshooting
Please check the following points before contacting the after sale service.
Problem
Possible cause
Solution
Low battery power
Recharge battery
On/off button is not pressed down
Press down on/off button
Brushroll is entangled
Clean brushroll
Dirty water tank full
Clean dirty water tank
Can not start
or stop during
use
Battery pack not assembled properly
Reassemble battery pack
Suction inlet blocked
Clean suction inlet and filter
Suction inlet blocked
Clean suction inlet and filter
Weak suction
No HEPA assembled
Assemble HEPA
Suction inlet blocked
Clean suction inlet and filter
Abnormal noise
No HEPA assembled
Assemble HEPA
Clean water tank empty
Fill clean water tank
Water spray button not pressed
Press water spray button
Spray mouth
does not spray
water
Clean water tank not assembled properly
Reassemble clean water tank
HEPA and dust cup are put to use
without fully dry
Water spray out
from air path
Dry the HEPA and dust cup
after washing before use
Metal filter is not assembled in the dirty
water tank
Assemble metal filter in dirty
water tank
Soft plastic folds under the filter
Reassemble the filter, the soft
glue must not be folded
Note: If the above troubleshooting guide fails to provide a solution or the screen displays error code F1 to F8,
please contact after service or local distributor for support.
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