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4. Troubleshooting
NO.
Issues
Possible Causes
Solutions
The router user name and password are
incorrect.
Configure the router network and make sure that the "user
name" and "password" of the router are correct.
The Robot is not within the network signal
coverage of the router.
Ensure the Robot is within the network signal coverage of the
router.
1
Robot can't connect to APP.
Robot is not in the configuration state.
Make sure Robot is connected to the power supply and
turned on. Press Charging Button and Spot Cleaning Button
at the same time for 3 seconds. Robot will enter the
confuguration state when you hear a voice prompt.
Not use 2.4GHz or 2.4/5GHz network.
The Robot doesn't support 5G network at present. Please
choose 2.4GHz or 2.4/5GHz.
Download the wrong APP.
Please scan the code or download the ECOVACS HOME App
in store.
2
Map lost.
It is possible to lose the map if move the
Robot manually.
Try to recover by moving the Robot into Auto-Empty Station.
Find the stored map in APP map storage, and press
"use map" to recover. If this problem persists after trying the
above solutions, please restart mapping.
The Robot doesn't start working from
Auto-Empty Station.
The Robot must start cleaning from Auto-Empty Station.
Move the Robot when it is working.
Don't move the Robot when it is working.
3
Can't creat maps in APP.
Cleaning is not finished.
Allow the Robot return to Auto-Empty Station when it finishes
the cleaning.
4
The position of Auto-Empty Station is
incorrect.
Unable to return to
Auto-Empty Station.
Please place the Auto-Empty Station correctly according to
the chapter "Charging Robot" in user mannual.
25∣EN