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6. Care and Maintenance
6-3. Items to Check Before Reporting a Problem
ㆍThe table below describes the most common "malfunctions" during use.
ㆍIf you cannot resolve the problem using the information described below, please feel
free to contact our Customer Support.
Symptom
Cause
Solution
▶ The dust bin is already full.
▶ Empty the dustbin after consulting the
“Care and Maintenance” section.
▶ There is dust trapped between the
filters and the air cannot be released.
▶ Clean the filter after consulting the
“Care and Maintenance” section.
The robot does not
clean well.
▶ Hair is tangled in the main blade
and is preventing operation.
▶ Clean the main blade after consulting the
“Care and Maintenance” section.
▶ The battery is low.
▶ Charge the robot for at least 2 hours.
Robot does not
turn on even when
the power switch is
on.
▶ The power switch is in the OFF (O)
state.
▶ Check the power switch on the side of the main unit.
▶ The battery is low.
▶ Recharge the robot.
▶ The remote control is not working.
▶ Check the remote control battery and retry.
The robot does not
react or only works
in one place
▶ Use a soft cloth to wipe the beam receiver or the
infrared sensor on the remote.
▶ The robot's bumper is pressed in.
▶ Press the bumper part several times.
▶ Make sure the robot is connected to an appropriate
▶ The charging station or robot is not
connected to the plug correctly.
charging station of proper wattage.
The robot does not
charge.
▶ There is a foreign substance on the
▶ Clean the charging terminals of the robot and the
charging terminal preventing contact.
charging station with a soft cloth.
▶ The power of the charging station is
not connected correctly.
▶ Connect the power of the charging station properly.
▶ Move the charging station. Make sure there is
▶ The charging station is not properly
installed.
The robot does
not return to the
charging station
after cleaning.
nothing within 0.5m to the left and right of the
charging station, and 1.5m to the front. This is
so that the robot can automatically return to the
charging station after cleaning.
▶ The robot started at a different point
▶ To return to the charging station after cleaning, it
other than the charging station.
must start cleaning from the charging station.
▶ The dustbin is full or the filter is dirty
and air cannot escape
▶ Empty the dustbin or clean the filter by reviewing the
“Care and Maintenance” section.
The robot’s noise is
gradually
increasing.
▶ A foreign substance is stuck to
▶ Clean the main brush by reviewing the
“Care and Maintenance” section.
the main brush and the friction is
generating noise.
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