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Common questions
Question
Possible causes and solutions
Can't boot
If the battery is low, please place the machine on duest collector for fully charg before use. it. If the battery temperature
is too low or too high, please use it at 0-40°C.
Unable to charge
If the base is not powered on, please check the indication light is on; if not, please check the power cord for both ends
have been properly inserted;
Poor contact, please clean the charging plates of the charging station and the machine.
Slow charging
In high temperature or low temperature environment, the machine automatically reduce the charging speed in order to
extend the battery life.
The charging contact area may be dirty, please clean the area with a dry cloth.
Can't recharge
There are too many obstacles near the charging station, please put the charging station in open area;
The machine is too far away from the charging station, please put the machine near the charging station and try again.
Abnormal behaviour
Please confirm whether the machine sensor is abnormal. If there is no abnormality, please turn the machine off and
turn it on again.
Abnormal sounds when cleaning
The rolling brush, side brush or the main wheel may be entangled with obstacles, please stop and clean it. The universal
wheel may be winding, it is recommended to take out the universal wheel for clean up.
The dust box is full or the filter has been blocked, please clean the dust box and filter;
The rolling brush is wrapped by obstacles, please clean up the rolling brush.
Cleaning ability decrease or
ash dropping
Unable to connect WiFi
If Wi-Fi function is not activated, please reset Wi-Fi and try again;
The Wi-Fi signal is not good, please ensure that the machine is in a good Wi-Fi signal coverage area;
If Wi-Fi connection is abnormal, reset Wi-Fi and download the latest mobile phone version. Try to connect again;
Wi-Fi suddenly lost the connection, suspected that the home router is malfunction, you can contact the customer service
for help;
the machine does not support 5G network. Please switch it to 2.4G Wi-Fi
The machine is trapped at work
The machine may be entangled or stuck by the scattered wires and drooping curtains on the ground. It is recommended
to tidy up the room before cleaning;
The machine may be stuck by similar height of furniture, can either raise the high of furniture by adding some pad or
block the furniture area for cleaning.
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