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Q Live Chat: You can connect directly with a
technician Monday through Friday between
10 AM and 5 PM Eastern Time.
Q A brief explanation of the problem, including
the exact sequence of actions which cause it, and
the contents of any error messages which appear
on the screen.
Q The pages in the manual that refer to the
features or operation of your MOTU Device or
Performer Lite with which you are having trouble.
Q Schedule a call: You can schedule a callback
time to speak with a technician by phone Monday
through Friday between 1 PM - 5 PM Eastern
time.
Q The version of your computer’s operating
system.
Q Support ticket: You can submit an online
support ticket (TechLink) at any time, 24 hours a
day, 7 days a week. A technician will get back to
you in 1-2 business days.
We’re not able to solve every problem immediately,
but a quick TechLink or chat may yield a
suggestion for a problem which you might
otherwise spend hours trying to track down.
Please provide the following information to help
us solve your problem as quickly as possible:
Q The serial number of your MOTU device. This
is printed on a label placed on the bottom of the
unit and on the side of the box. You must be able to
supply this number to receive technical support.
If you have features or ideas you would like to see
implemented, we’d like to hear from you. Please
write to the Development Team, MOTU Inc., 1280
Massachusetts Avenue, Cambridge, MA 02138, or
use our online suggestion box at www.motu.com/
suggestions.
A P P E N D I X A :
T R O U B L E S H O O T I N G
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