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When installing and operating the EWH, the consumer is obliged to comply with requirements
that ensure trouble-free operation of the appliance during the warranty period:
EN
implement security measures and rules of installation, connection, operation and
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maintenance as specified herein;
exclude mechanical damage from negligent storage, transportation and installation;
џ
exclude water freezing in EWH;
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use water without mechanical and chemical admixtures for heating in EWH;
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operate EWH with properly operating safety valve supplied with EWH.
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The manufacturer shall not be liable for defects arising due to the customer's violations of rules and
procedures for installation, operation and maintenance of EWH set forth herein, including in cases
where these defects have arisen due to invalid networks parameters (power and water supply),
where EWH is operated, and due to intervention of a third party. Appearance of the EWH shall not be
covered by the manufacturer's warranty.
Repair, replacement of parts and components within the guarantee period shall not extend the EWH
warranty period in general. The guarantee period for replaced or repaired parts is one month.
ATTENTION! Malfunction of the safety valve or power cord is not a malfunction of the EWH and shall
not entail replacement of EWH. Responsibility for compliance with the rules of installation and
connection shall be borne by the buyer (in case of self connection) or by the installer performing
connection.
Disposal
If rules of installation, operation and maintenance of EWH are observed, and the quality of water
corresponds with the existing standard, the manufacturer establishes the EWH service life of 7 years
from the date of purchase. All water heater components are made of the materials allowing, if it is
necessary, its ecologically safe disposal which has to happen according to norms and rules of that
country, where the water heater is operated.
Information on the Manufacturer
Manufacturer: HEATING EQUIPMENT LTD
44, Моskovskoe shosse, Tosno, Leningrad region, 187000, Russia
All models passed obligatory certification and correspond to requirements of Technical
Regulations of Customs Union TR CU 004/2011, TR CU 020/2011
C
C
ertificate No. ТС RU
-RU.МЛ66.В.05161
and the European directives of 2006/95/ЕС, 2004/108/ЕС
Warranty and support service in Russia: ph. 8-800-333-50-77
(Monday - Friday from 09:00 till 20:00; Saturday, Sunday from 10:00 till 18:00 Moscow time; call free
in Russia), e-mail: service@thermex.ru
The head maintenance shop – installation and connection of EWH, warranty and post-
guarantee repairs: 63, Blagodatnaya Ul., St. Petersburg, 196105, Russia ph. +7(812) 313-32-73.
Phones and addresses of the authorized maintenance shops in other cities and regions of Russia can
be found on the site www.thermex.ru, or you can address to the maintenance shop specified by the
seller:
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