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Q6: What should I do if some of my devices cannot find or connect to the Wi-Fi?
This router supports Wi-Fi 7, which is the new generation Wi-Fi technology that can improve network
speeds for Wi-Fi 7 devices. However, some earlier devices, such as laptops using Intel network
adapters, may not be able to find or connect to the Wi-Fi due to compatibility issues. In this case,
try to update the software version of the devices by referring to the device instruction manual, or
perform the following operations:
Update the router and the HUAWEI AI Life app to the latest version. Then open the app, touch the
router icon, touch Show more, search for and enable Backup Wi-Fi 5, and connect your device to
the Wi-Fi 5 network.
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