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EN Troubleshooting
If the appliance is not working properly, the screen display will show an error message.
Please refer to the troubleshooting table to find your solution.
Error
Icon
Possible Cause
Solution
Insufficient water in the
Clean Water Tank
Fill the Clean Water Tank
Used Water Tank not
installed
Install the Used Water Tank
The Used Water Tank is
full
Empty the Used Water Tank
Brush roller stuck
Clean the brush roller with the provided
cleaning brush
Brush roller not
installed
Install the brush roller
Blocked tube
Check whether the filter is clogged.
/ Alternatively, clean the tube and the dirt
sensor
Troubleshooting
Code
Possible Cause
Solution
E1-E7
Error
Restart the appliance for
troubleshooting. If the problem
persists, please contact customer
service
H1-H6
H7
Battery overheating
Wait until the battery's temperature
returns normal
16
16