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EN FAQ
Re-install or fill the Clean Water
Tank
The Clean Water Tank is not
properly installed in place, or the
water in the Clean Water Tank is
insufficient
No water is coming
out of the appliance
It takes 30 second to dampen the
brush roller
Turn on the appliance and
check again in 30 seconds
A collision or a sharp pull causes
water to enter the motor
Move the appliance gently back
and forth while it is turned on
The vent leaks water
The filter is not completely dry
after being cleaned
Dry the filter completely before
use
The brush roller may be jammed
by large debris
Open the brush roller cover
to check and clean the brush
roller
The appliance is not placed onto
the charging base properly
Make sure the appliance is
being charged before self-
cleaning
Self-cleaning fails
Self-cleaning cannot be enabled if
the battery level is lower than 20%
The self-cleaning function can
only be enabled when the
appliance is being charged and
the battery level is more than
20%
Re-install or empty the Used
Water Tank
The Used Water Tank is not
installed in place, or the Used
Water Tank is full
Re-install or fill the Clean Water
Tank
The Clean Water Tank is not
installed in place, or the water in
the Clean Water Tank is insufficient
Poor drying
performance
The air outlet and air inlet of the
charging base may be blocked
Check and clear the blockage
of air outlet and air inlet
For additional services, please contact us via aftersales@dreame.tech
Website: https://global.dreametech.com
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