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M10K2018
4.Trouble Shooting
Abnormal Phenomena
Possible Solutions
There is no pressure in the
graphics software but the
cursor moves
You may have installed other tablet drivers or opened the
drawing software when installing the driver. Please uninstall
all drivers and close the drawing software, then reinstall
the driver. It’s better to restart your computer after finishing
the installation.
1. Make sure you are using the pen that originally came
with your tablet.
The pen does not work
2. Make sure you installed the driver correctly.
1. Make sure the Press Keys function were enabled in the
driver.
Press Keys does not work
2. Make sure you have correctly defined the Press Keys.
The computer can’t enter
sleep mode
When you are not using the tablet, please do not put the
pen on the tablet surface, which will keep the computer
awake.
The side button of the pen
doesn’t work
When pressing the side button, please make sure that
the nib didn’t touch the tablet surface and the distance
between the nib and surface is more than 10mm.
Make sure the USB port is functional, if not, please change
to another USB port.
The computer can’t
recognize the tablet
For more FAQ, please feel free check：
https://blog.gaomon.net/faq-list/ or https://www.gaomon.net/question/
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