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You can correct most errors and perform routine maintenance yourself. If you need more tips, go
to your model's FAQs & Troubleshooting page on the Brother Solutions Center at
support.brother.com.
Error Message
Action
B&W Print Only
The amount of remaining ink in one or more of the ink tanks (except
black) is low.
Refill Ink
Refill the ink tank.
For more detailed information, see the Online User's Guide: Refill the
Ink Tanks.
The machine may stop all print operations and you may not be able to
use the machine until you refill the ink tank in the following cases:
• If you unplug the machine.
• If you select the Slow Drying Paper option on the machine or in
the printer driver.
Data Remaining in
Memory
Press
. The machine will cancel the job and clear it from the
memory. Try to print again.
Disconnected
Try to send or receive again.
If calls are stopped repeatedly and you are using a VoIP (Voice over
IP) system, try changing the Compatibility to Basic (for VoIP).
See Related Information: Telephone Line Interference/VoIP at the end
of this section.
The document was not inserted or fed correctly, or the document
scanned from the ADF was too long.
Document Jam/too
Long
For more detailed information, see the Online User's Guide: Document
Jams.
DR Mode in Use
The machine is in Distinctive Ring mode. You cannot change the
Receive Mode from Manual to another mode.
Set Distinctive Ring to Off.
For more detailed information, see the Online User's Guide: Turn off
Distinctive Ring.
High Temperature
After cooling the room, allow the machine to cool down to room
temperature. Try again when the machine has cooled down.
B Troubleshooting
Hub is Unusable.
Hubs, including a USB flash drive with a built-in hub, are not
supported. Unplug the device from the USB direct interface.
The ink absorber box must be replaced soon. Contact Brother
customer service or your local Brother dealer.
Ink Absorber
NearFull
• The ink absorber box absorbs the small amount of ink emitted
during print head cleaning.
Ink Absorber Pad
Full
The ink absorber box must be replaced. Contact Brother customer
service or your local Brother Authorised Service Centre to have your
machine serviced.
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