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Troubleshooting
SYMPTOM
SOLUTION
Connect using the Bluetooth menu on your mobile device
(see page 41).
Disable the Bluetooth feature on your mobile device and then
re-enable.
Clear the earbud device list (see page 43). Delete the
earbuds from the Bluetooth list on your device, including any
duplicate listings labeled LE (Low Energy). Connect again
(see page 12).
Earbuds don’t connect with
mobile device
Place both earbuds in the charging case until they
magnetically snap into place. Close and re-open the case.
The earbuds status light blinks white and then displays
charging status (see page 39). Connect again
(see page 12).
Make sure both earbuds are in the charging case securely
(see page 34).
Visit: support.Bose.com/QCUE
support.Bose.com/QCUE to see how-to videos.
Reboot the earbuds and charging case (see page 63).
Earbuds don't reconnect
with macOS
Use the Bose Music app to select your earbuds. On the main
screen, tap Source, then use the Paired Devices list to
reconnect your earbuds to your computer.
Uninstall the Bose Music app on your mobile device. Reinstall
the app (see page 12).
Make sure you’re using the Bose Music app for setup
(see page 12).
Earbuds don’t respond
during app setup
Make sure you have given the Bose Music app access to
Bluetooth connections in your mobile device Settings menu.
Make sure the Bluetooth feature is on in your mobile device
Settings menu.
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