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Troubleshooting
SYMPTOM
SOLUTION
Make sure you’re touching the correct touch control surface
(see page 23).
Make sure your finger is making good contact with the touch
control surface (see page 23).
For multi-tap functions, vary the tap pressure.
Make sure your fingers are dry.
If your hair is wet, make sure it isn’t interfering with the
touch surface.
Earbuds don’t respond to
touch control
If wearing gloves, remove them before touching the touch
control surface.
Disable in-ear detection features using the Bose Music app
(see page 28).
If the earbuds have been exposed to high or low
temperatures, let the earbuds return to room temperature.
Reboot the earbuds and charging case (see page 63).
Make sure volume control is enabled using the Bose Music
app (see page 23).
Can’t adjust volume
Make sure you’re swiping the touch control surface in the
correct direction (see page 23).
See “Earbuds don’t respond to touch control.”
Make sure you have set a shortcut using the Bose Music app
(see page 27).
Can’t access shortcut
If you customized the shortcut to a specific earbud, make
sure you touch and hold the correct earbud.
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