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Troubleshooting
SYMPTOM
SOLUTION
Make sure your mobile device isn’t set to Do Not Disturb.
Make sure voice prompts are enabled using the Bose Music
app (see page 12). You can access this option from the
Settings menu.
Not receiving
call notifications
Make sure you have given the earbuds access to your
contacts in your mobile device Bluetooth menu.
Make sure the earbud nozzles aren’t blocked
(see page 18).
Earbuds making
chirping sound
Make sure you are connecting to a compatible Bose product.
For a list of compatible products, visit:
support.Bose.com/Groups
support.Bose.com/Groups
Earbuds don’t connect to a
Bose Smart Soundbar
or Speaker
With the earbuds in the charging case and the case open,
press and hold the button on the back of the case until the
earbuds status light slowly blinks blue.
Make sure that the earbuds are within 30 ft (9 m) of your
soundbar or speaker.
Earbuds don’t reconnect
to a previously-connected
Bose Smart Soundbar
or Speaker
With the earbuds in the charging case and the case open,
press and hold the button on the back of the case until the
earbuds status light slowly blinks blue. Use the Bose Music
app to connect the earbuds to a compatible Bose product.
For more information, visit: support.Bose.com/Groups
support.Bose.com/Groups
Download the Bose Music app and run available
software updates.
Delayed audio when
connected to a Bose Smart
Soundbar or Speaker
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