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EN FAQ
If the vacuum is not working properly, please refer to the table below.
Errors
Possible Causes
Solutions
The appliance is out of battery or its
battery level is low.
Fully charge the vacuum, then resume
use.
The vacuum does
not work.
Overheat protection mode triggered
by a blockage.
Clean the suction opening or air duct.
Wait until the vacuum cools down, then
reactivate it.
The suction opening or air duct is
blocked.
Clear any blockage from the suction
opening or air duct.
The dust cup is full and/or filter
assembly is clogged.
Empty the dust cup and/or clean the
filter assembly.
Weak suction force.
An attachment is blocked.
Clear any blockage in the attachment.
The motor makes a
strange noise.
Main suction opening or extension
rod is blocked.
Clear any blockage in the main suction
opening or extension rod.
The charger does not plug into the
vacuum well.
Check whether the charger is properly
plugged into the vacuum.
The battery is charged and switches
to Sleep Mode automatically.
The vacuum runs normally.
The battery
indicator does
not light up when
charging.
If the problem persists after ruling out the above two possibilities, please
contact the after-sales service department for maintenance.
Charging too slow.
The battery temperature is too low or
too high.
Wait until the battery temperature
returns normal, and then recharge.
LED lights are damaged.
Please contact the after-sales
department for maintenance.
The LED lights of
the multi-surface
brush and the
illumination soft
roller brush do not
work.
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