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TROUBLESHOOTING
Before Calling for Service
Troubleshooting Guide
Save time and money by checking the following before calling for service.
Symptoms
Possible Causes & Solution
Battery is fully discharged.
•• Charge the battery.
Appliance is turned off.
The appliance
does not
operate.
•• Press the power button to turn on the appliance.
Dust bin is full of dust.
•• Empty the dust bin.
Filters are clogged.
•• Clean the pre-filter and the exhaust filter.
Suction power is
too weak.
Inlet is clogged.
•• Remove any foreign objects from inside the product body or the extension pipe.
Foreign object is on rotating brush, or in inlet port.
•• Remove any foreign objects (thread, hair) from the rotating brush or the inlet port.
Power adapter is not connected to the charging station.
•• Plug the adapter firmly into the charging station.
Power cord is unplugged.
•• Plug the power cord securely into the charging station.
The product
body does not
appear to be
charging.
Foreign object is on the charging terminals.
•• Remove dirt or foreign objects from the charging terminals with a dry cloth.
Appliance was purchased within the last 3 months.
•• The cleaner may emit a smell of rubber for about 3 months after purchase.
Dust bin is full of dust.
•• The dust in the bin may cause some odor. Empty the bin and clean it.
Foreign object is on the filter.
•• The filter may emit an odor if it has not been cleaned for some time. Clean the
pre-filter and exhaust filter regularly.
Pre-filter was installed while damp or wet.
A strange odor is
coming from the
appliance.
•• Wash the pre-filter with running water. To avoid odor, allow the pre-filter to dry
completely in a well-ventilated area out of direct sunlight for at least 24 hours
before reassembling.
Exhaust filter was installed while damp or wet.
•• Wash the exhaust filter with running water. To avoid odor, allow the exhaust filter
to dry completely in a well-ventilated area out of direct sunlight for at least 24
hours before reassembling.
Foreign object is on the dust inlet of the mop nozzle.
•• Wet dust in the mop nozzle may result in odor. Make sure to wipe the dust inlet of
the mop nozzle with a wet wipe after each use.
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