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Symptoms
Possible Causes & Solution
EN
Appliance is operating.
•• The hot air originates from cooling of the motor and is not a sign of malfunction.
Hot air is
expelled from
the appliance.
Vacuum cleaner operates in Turbo mode.
•• The motor may be louder at the higher suction power settings. This is normal.
The appliance
makes too much
noise.
Battery is not fully charged.
•• The battery must be fully charged before cleaning. If the problem persists
when the battery is fully charged and the pipes and attachments are clear from
obstructions, contact an LG customer information center for service.
Foreign object is in the product body, extension pipe, inlet port or nozzle.
•• Remove any foreign objects from the product body, extension pipe, inlet port or
nozzle.
The appliance
turns off
unexpectedly
or by itself
after the motor
speed fluctuates
repeatedly.
Filters are clogged.
•• Clean the pre-filter and the exhaust filter.
Brush is improperly installed.
•• Remove the brush, clean it if necessary and attach it again.
Foreign object is on rotating brush.
The rotating
brush does not
rotate.
•• Remove any foreign objects from the rotating brush.
Mop pads are improperly installed.
•• Remove the mop pads, clean it if necessary and attach it again.
Mop nozzle is strongly pressed.
The mop pad
attachment plate
does not rotate.
•• The mop attachment plate stops automatically to protect the product. This is not a
failure. Attach the mop pads securely to the mop attachment plate and press the
power button to resume use.
Foreign object is between mop attachment plate and mop pads.
•• Remove foreign objects from the mop nozzle attachment plate and press the
power button to resume use.
Water tank is empty.
•• Fill the water tank. Remove the battery or detach the nozzle before filling the
water tank.
Water tank is improperly attached to mop nozzle.
There is no water
coming out of
the mop nozzle.
•• Properly attach the water tank to the mop nozzle. Remove the battery or detach
the nozzle before properly securing the water tank to the nozzle.
Water supply adjustment button is set to STOP.
•• Press the High or Low water adjustment button all the way down. The water will
not come out if the button is set to STOP.
Water tank is not allowed to dry completely after use.
There is
moisture in the
water tank.
•• Empty the water tank, set it out of direct sunlight, and allow it to dry completely
after use.
Mop pads is not cleaned properly after use.
Using the mop
nozzle makes the
floor dirtier.
•• Clean the mop pads thoroughly after each use. Cleaning with a soiled mop may
make the floor dirtier.
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