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EN FAQ
If the vacuum is not working properly, please refer to the table below.
Errors
Possible Causes
Solutions
Vacuum is out of battery
or low on power.
Fully charge the vacuum,
then resume use.
Vacuum does not work.
Overheat protection mode
triggered by a blockage.
Clean the suction
openings or air duct. Wait
until the vacuum cools
down, then reactivate it.
Suction opening or air
duct is blocked.
Clear any blockages from
suction opening or air
duct.
Dust cup is full and/or
filter assembly is clogged.
Empty the dust cup and
clean the filter assembly.
Weak suction force.
Attachment is blocked.
Clear any blockages in the
attachment.
Main suction opening or
extension rod is blocked.
Clear any blockage in the
main suction opening or
extension rod.
Motor makes a strange
noise.
Avoid using spin mop
head to clean up large
amounts of liquid stains.
Spin mop head sucks in
large amounts of liquid,
causing damage to the
motor.
Battery pack is damaged.
The first indicator is
red after turning on the
vacuum.
Please contact after-
sales service to arrange
maintenance.
The charger is
incompatible.
The first indicator blinks
red when charging the
vacuum.
Only use the original
charger to charge the
vacuum.
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