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EN EN Troubleshooting
Troubleshooting
Problem
Solution
Problem
Solution
· The battery is low. Recharge the robot on the charging dock and try again.
The robot will not
turn on.
The charging
speed is slow.
· The temperature of the battery is too low or too high. It is recommended to use the robot in environments with an ambient temperature above 0 °C
and below 40°C.
· It takes about 6 hours to fully charge the robot when its battery is low.
· If you operate the robot at temperatures outside of the specified range, the charging speed will automatically slow down to extend the battery life.
· The charging contacts on both the robot and the charging dock may be dirty, please wipe them with a dry cloth.
· The charging dock is not connected to power, please make sure both ends of its power cord are correctly plugged in.
The robot will not
charge.
· The contact between the charging contacts on the charging dock and the robot is poor, please clean the charging contacts.
The noise
increases while the
robot is operating.
· Check whether the dust box's filter is clogged. If so, clean it or replace it.
· A hard object may be caught in the main brushes or the dust box. Check and remove any hard objects.
· The main brushes or the side brush may become tangled. Check and remove any foreign objects.
· Switch the suction mode to Standard or Quiet.
· The Wi-Fi network password is incorrect. Make sure the password used to connect to your Wi-Fi network is correct.
· The robot does not support a 5 GHz Wi-Fi connection. Make sure the robot is connected to a 2.4 GHz Wi-Fi connection.
The robot fails to
connect to Wi-Fi.
· The Wi-Fi signal is weak. Make sure the robot is in an area with good Wi-Fi coverage.
The robot moves
without following
the set route.
· The robot may not be ready to be configured. Please exit and re-enter the app, and then try again as instructed.
· Objects such as power cords and slippers should be organized before using the robot.
· Working on wet slippery surfaces may cause the main wheel to slip. It is recommended to dry any wet areas before using the robot.
· Wipe 3D line laser sensor on the robot with a clean, soft cloth to keep it clean and unobstructed.
· The route for returning to charge is blocked, e.g. the door is closed.
· The charging dock is disconnected from power or moved when the robot is not on it. Please connect the charging dock to the power supply or place the
The robot misses
the rooms to be
cleaned.
· Make sure that the doors of the rooms to be cleaned are open.
· Check whether there is a threshold higher than 2 cm at the door of the room. The robot cannot climb over high thresholds or steps.
· The place in front of the room to be cleaned may be wet and slippery, causing the robot to slip and work abnormally. Please try drying the floor before using the robot.
The robot cannot
return to the
charging dock.
robot onto the charging dock to charge.
· There are too many obstructions around the charging dock. Place the charging dock in a more open area.
· Moving the robot may cause it to re-position itself, and it will recreate a map if re-positioning fails. If the robot is too far from the charging dock, it might
not be able to automatically return on its own, in which case you will need to manually place the robot onto the charging dock.
· Wipe the signaling area on the charging dock to remove dust or debris.
The robot will not
resume cleaning
after charging.
· Make sure that the robot is not set to the Do Not Disturb (DND) mode, which will prevent it from resuming cleaning.
· The robot will not resume cleaning after you manually place the robot on the charging dock or send the robot to charge via the app or the button
.
· Check whether there is enough space on both sides or in front of the charging dock to prevent the robot from being blocked.
· The robot may slip if the floor in front of the charging dock is overly wet. If so, clean the excess water before trying again.
· It is recommended to move the charging dock to a different place and try again.
The robot gets
stuck in front of
the charging dock
and cannot return
to it.
· The robot cannot be turned off when it is charging. It is recommended to move the robot from the charging dock, and then press and hold the power button for 3
The robot will not
turn off.
· Check whether there is water inside the water tank.
· Clean the air hole on the water inlet lid.
· Clean the mop pad if it becomes dirty.
· Make sure the mop pad and the mop pad holder is installed correctly according to the user manual.
No water comes
out of the water
tank, or only a
little bit comes
out.
seconds to turn it off.
· If the robot cannot be turned off by performing step 1, press and hold the power button for 10 seconds to forcibly turn off the robot. If the problem persists,
please contact after-sales service.
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