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EN EN Troubleshooting
Troubleshooting
Problem
Solution
Problem
Solution
The battery is low. Recharge the robot on the base station and try again.
The robot cannot be turned off when it is charging. It is recommended to move the robot from the base station, and
then press and hold the power button for 3 seconds to turn it off.
The robot will not turn on.
The robot will not turn off.
The temperature of the battery is too low or too high. It is recommended to operate the appliance at a temperature
between 32°F (0°C) and 104°F (40°C).
If the robot cannot be turned off by performing step 1, press and hold the power button for 10 seconds to forcibly turn
off the robot. If the problem persists, please contact after-sales service.
The base station is not connected to power, please make sure both ends of its power cord are correctly plugged in.
It takes about 6 hours to fully charge the robot when its battery is low.
The robot will not charge.
The contact between the charging contacts on the base station and the robot is poor, please clean the charging
contacts.
The charging speed is slow.
If you operate the robot at temperatures outside of the specified range, the charging speed will automatically slow
down to extend the battery life.
The Wi-Fi network password is incorrect. Make sure the password used to connect to your Wi-Fi network is correct.
The charging contacts on both the robot and the base station may be dirty, please wipe them with a dry cloth.
The robot fails to connect to
The robot does not support a 5 GHz Wi-Fi connection. Make sure the robot is connected to a 2.4 GHz Wi-Fi connection.
Check whether the dust box's filter is clogged. If so, clean it or replace it.
Wi-Fi.
The Wi-Fi signal is weak. Make sure the robot is in an area with good Wi-Fi coverage.
A hard object may be caught in the main brush or the dust box. Check and remove any hard object.
The robot may not be ready to be configured. Please exit and re-enter the app, and then try again as instructed.
The noise increases while the
robot is operating.
The main brush or the side brush may become tangled. Check and remove any foreign objects.
Switch the suction mode to Standard or Quiet.
The base station is disconnected from power or moved when the robot is not on it. Please connect the base station to
the power supply or place the robot onto the base station to charge.
There are too many obstructions around the base station. Place the base station in a more open area.
Objects such as power cords and slippers should be organized before using the robot.
The robot cannot find and
return to the base station.
The robot moves without
following the set route.
Moving the robot may cause it to re-position itself, and it will recreate a map if re-positioning fails. If the robot is
too far from the base station, it might not be able to automatically return on its own, in which case you will need to
manually place the robot onto the base station.
Working on wet slippery surfaces may cause the main wheel to slip. It is recommended to dry any wet areas before
using the robot.
Wipe the signaling area on the base station to remove dust or debris.
Make sure that the doors of the rooms to be cleaned are open.
Clear any obstruction within 0.5 m on the left and right sides or within 1.5 m in front of the base station to prevent the
robot from being blocked.
Check whether there is a threshold higher than 2 cm at the door of the room. The robot cannot climb over high
thresholds or steps.
The route for returning to charge is blocked, e.g. the door is closed.
The robot misses the rooms to
be cleaned.
The robot gets stuck in front of
the base station and cannot
return to it.
It is recommended to move the base station to a different place and try again.
The place in front of the room to be cleaned may be wet and slippery, causing the robot to slip and work abnormally.
Please try drying the floor before using the robot.
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