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Troubleshooting
Problem
Solution
The robot does
not turn on.
· The battery may be low. Recharge the robot on the base and try again.
· The temperature of the battery is too low or too high. It is recommended to operate the appliance at a temperature between
32 ℉ (0°C) and 104 ℉ (40°C).
The robot does
not recharge.
· The base station may not be receiving power. Please confirm that both ends of the power cord are plugged in correctly.
· The robot may be in poor contact with the charging contacts. Clean the charging contacts on both the base station and the robot.
· Check whether there is any foreign object at the connector of the robot and remove the foreign object if any.
The robot cannot
connect to Wi-Fi.
· The password of Wi-Fi may be incorrect. Please enter the correct password.
· You may be connected to a 5GHz Wi-Fi band, which is not supported. Please ensure your robot is connected to a 2.4GHz band.
· The Wi-Fi signal may be weak. Make sure the robot is in an area with good Wi-Fi coverage.
· The robot may not be ready to be configured. Please exit and re-enter the app, and then try again as instructed.
The robot cannot
find and return to
the base station.
· The base station may be disconnected from power or may have been moved when the robot is not on it.
· There may be too many obstructions around the base station. Place the base station in a more open area.
· Moving the robot may cause it to re-position itself, and it will recreate a map if re-positioning fails. If the robot is too far from
the base station, it might not be able to automatically return on its own, in which case you will need to manually place the robot
onto the base station.
· Wipe the signaling area on the base station to remove dust or debris.
The robot will not
turn off.
· The robot cannot be turned off when it is charging. It is recommended to move the robot from the base station, and then press
and hold the power button for three seconds to turn it off.
· If the robot cannot be turned off by performing step 1, press and hold the button for 10 seconds to forcibly turn off the robot.
If the problem persists, please contact after-sales service.
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