Текст страницы
EN Troubleshooting
Problem
Solution
The charging
speed is slow.
· It takes about 6 hours to fully charge the robot when its battery is low.
· If you operate the robot at temperatures outside of the specified range, the charging speed will automatically slow down to
extend the battery life.
· The charging contacts on both the robot and the base may be dirty, please wipe them with a dry cloth.
The robot is
making a strange
noise.
· Check whether the dust bin filter is clogged. If so, clean it or replace it.
· A hard object may be caught in the multi-surface rubber brush or the dust bin. Check and remove any hard object.
· The main brush or the side brush may become tangled. Check and remove any foreign objects.
· Switch the suction mode to Standard or Quiet.
The robot moves
without following
the set route.
· Objects such as power cords and slippers should be organized before using the robot.
· Working on wet slippery surfaces may cause the main wheel to slip. It is recommended to dry the wet places before using the robot.
The robot misses
the rooms to be
cleaned.
· Make sure that the doors of the rooms to be cleaned are open.
· Check whether there is a threshold higher than 2 cm at the door of the room. The robot cannot climb over high thresholds or steps.
· The place in front of the room to be cleaned may be wet and slippery, causing the robot to work abnormally. It is recommended
to dry the floor before using the robot.
The water level in
the washboard is
abnormal.
· Check whether the seal on the used water tank is loose or not correctly installed. Manually reset it if so.
· Gently press down on the used water tank to make sure it is installed correctly.
· Remove the washboard and check whether the sewage drain is blocked and clean it.
· Check the cleaning solution. Do not add any liquid other than the officially-approved cleaning solution.
· If the problem persists, please contact the after-sales service team.
For more information, you can open the Dreamehome App, tap "More Actions" at the bottom of the device page, and then tap " " > "Help" to learn more details.
(Due to upgrades in the app software, the actual operations may differ from the directions in this manual.)
For additional services, please contact us via https://global.dreametech.com
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