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Troubleshooting
Problem
Solution
5
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the robot. If the problem persists, please contact after-sales service.
It takes about 5 hours to fully charge the robot when its battery is low.
The charging speed is slow.
If you operate the robot at temperatures outside of the specified range, the charging speed will automatically slow
down to extend the battery life.
The charging contacts on both the robot and the base station may be dirty, please wipe them with a dry cloth.
Check whether the dust box's filter is clogged. If so, clean it or replace it.
A hard object may be caught in the main brush or the dust box. Check and remove any hard object.
The noise increases while the
robot is operating.
The main brush or the side brush may become tangled. Check and remove any foreign objects.
Switch the suction mode to Standard or Quiet.
Objects such as power cords and slippers should be organized before using the robot.
The robot moves without
following the set route.
Working on wet slippery surfaces may cause the main wheel to slip. It is recommended to dry any wet areas before
using the robot.
Make sure that the doors of the rooms to be cleaned are open.
Check whether there is a threshold higher than 2 cm at the door of the room. The robot cannot climb over high
thresholds or steps.
The robot misses the rooms to
be cleaned.
The place in front of the room to be cleaned may be wet and slippery, causing the robot to slip and work abnormally.
Please try drying the floor before using the robot.
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