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Troubleshooting
Problem
Solution
Make sure that the robot is not set to the Do Not Disturb (DND) mode, which will prevent it from resuming
cleaning.
The robot will not resume cleaning after
charging.
The robot will not resume cleaning after you manually place the robot on the base station or send the robot
to charge via the app or the button .
Check whether the dust bag in the dust tank is full.
The base station cannot automatically
empty the dust box.
If the dust bag is not full, check whether there is any obstruction at the auto-empty vents of the robot, the
base station, or the dust box. If any, clean the blocked part in time.
Check whether there is water inside the water tank.
Clean the mop pad if it becomes dirty.
No water comes out of the water tank,
or only a little bit comes out.
Make sure the mop pad is installed correctly according to the user manual.
Robot returns to the base station
without performing auto-empty tasks.
DND mode prevents the robot from performing auto-empty tasks.
For more support, contact us via https://trouver-tech.com.
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