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Connection failed
When “Connection failed.” is shown between the internet and the router, it indicates that the
connection is abnormal.
Try the following solutions:
− Navigate to Internet Settings, and ensure that the Mobile Data and Data Roaming
functions are enabled, and the mobile data option is set to 4G Preferred.
− Navigate to Internet Settings, and ensure that the dial-up settings parameters are
identified by the router automatically. If not, ensure that the SIM card is inserted
properly, or refer to Create an APN profile manually to access the internet to configure
the router.
− If the SIM card is identified successfully but no internet access is available, your SIM
card may have run out of money. Contact your Internet Service Provider (ISP) for help.
If the SIM card balance is sufficient, it is recommended that contact our technical
support for help.
4.1.2 Access the internet through the WAN port (Example: PPPoE)
To access the page, log in to the web UI of the router, and you can perform troubleshooting as
prompted on the page when you access the internet through the WAN port.
Before checking the internet status, you should connect the WAN/LAN port to the internet using an
Ethernet cable, enable the Failover function and configure internet parameters on the Internet
Settings page.
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