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TROUBLESHOOTING
SYMPTOM
SOLUTION
Soundbar doesn’t
power off
The soundbar may be in network standby mode. On the remote,
press the Power button I to wake the soundbar. Press I again to
power off the soundbar.
Make sure the soundbar is connected to your TV’s HDMI eARC or
ARC port.
Audio isn’t playing in
Dolby Atmos
Check the Bose Music app Now Playing screen to make sure
the audio is streaming in Dolby Atmos. If it’s not streaming in Dolby
Atmos, make sure the advanced audio settings of your TV is allowing
Dolby Atmos to pass through to the soundbar. Refer to your TV
owner’s guide.
Check that the content is available in Dolby Atmos.
Check that the streaming or cable service supports the use of
Dolby Atmos.
Replace the battery (see page 45).
Make sure the remote is within operating range (20 ft or 6 m) of
the soundbar.
Remote is
inconsistent or
doesn’t work
Make sure there are no obstructions between the remote and
the soundbar.
Make sure your mobile device is compatible with the Bose Music app
and meets minimum system requirements. For more information,
refer to the app store on your mobile device.
Bose Music app
doesn’t work on
mobile device
Uninstall the Bose Music app on your mobile device then reinstall
the app (see page 17).
Make sure sharing is enabled on your soundbar using the Bose
Music app.
Soundbar isn’t
visible to add
to another
Bose account
Make sure the soundbar and your mobile device are connected to
the same Wi-Fi network.
Press the Power button I to power on/off the source.
Soundbar and
source don’t
power on/off
simultaneously
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