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TROUBLESHOOTING
TRY THESE SOLUTIONS FIRST
If you experience problems with the soundbar:
• Make sure the soundbar is connected to a live AC (mains) outlet.
• Secure all cables.
• Check the state of the soundbar (see page 36).
• Download the Bose Music app and run available software updates.
• Place the soundbar according to the placement guidelines (see page 14).
• Move the soundbar within the recommended range of your mobile device for
proper operation.
• Make sure the soundbar is at least 1 – 3 ft (0.3 – 0.9 m) away from
wireless equipment.
• Check that any Wi-Fi access points are placed up to 8 – 10 ft (2.4 – 3.0 m) away
from the soundbar, optional bass module, and optional surround speakers.
OTHER SOLUTIONS
If you could not resolve your issue, see the table below to identify symptoms and
solutions to common problems. You can also access troubleshooting articles, videos,
and other resources at: support.Bose.com/UltraSB
support.Bose.com/UltraSB
If you are unable to resolve your issue, contact Bose customer service.
Visit: worldwide.Bose.com/contact
worldwide.Bose.com/contact
SYMPTOM
SOLUTION
Use your TV’s HDMI ARC port.
No HDMI eARC port
on your TV
If your TV doesn’t have an HDMI ARC port, use the optical cable to
connect the soundbar to your TV.
If your TV is connected to a cable or satellite box, connect the HMDI
cable from the soundbar to the cable or satellite box.
No HDMI eARC,
HDMI ARC, or
optical port on
your TV
Connect to your TV using an audio converter and separate audio
cable, such as a coaxial, 3.5 mm or analog audio cable (not provided).
The type of converter and cable you need depends on the audio
output ports available on your TV.
Plug the power cord into a different AC (mains) outlet.
Use the remote control to power on the soundbar (see page 20).
Soundbar doesn’t
power on
Unplug the power cords for the soundbar and optional bass module
or surround speakers, wait 30 seconds, and plug them firmly into a
live AC (mains) outlet.
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