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TROUBLESHOOTING
SYMPTOM
SOLUTION
Make sure you have a Google Assistant-enabled device connected
to your network (see page 31).
Make sure Chromecast built-in is enabled in the Bose Music app
(see page 31).
Connect your mobile device to Wi-Fi.
Make sure you’re in a country where Google Assistant is available.
Google Assistant
can’t control
the soundbar
Make sure you are using the most up-to-date version of the Google
Assistant app.
Make sure your mobile device is compatible.
For additional support, visit: https://support.google.com/assistant
https://support.google.com/assistant
Make sure that your speaker or headphones are powered on, within
30 ft (9 m) of the soundbar, and ready to connect to another device.
For more information, refer to your product owner’s guide.
Soundbar doesn’t
connect to a Bose
SoundLink
Bluetooth speaker or
Bose headphones
Connect using the Bose Music app (see page 42)
Soundbar doesn’t
reconnect to a
previously-
connected Bose
SoundLink
Bluetooth speaker or
Bose headphones
If your router supports both 2.4 GHz and 5 GHz bands, and the
soundbar is connected to a 2.4 GHz frequency, connect to the
5 GHz frequency.
Not all Bose SoundLink Bluetooth speakers can play audio in perfect
sync when connected to the soundbar. To check if your product is
compatible, visit: support.Bose.com/Groups
support.Bose.com/Groups
Make sure Sync with Group is enabled in the Bose Music app (see
page 17). You can access this option from the Settings menu.
Poor audio quality
from a connected
Bose SoundLink
Bluetooth speaker or
Bose headphones
Install any available software updates for your speaker or
headphones. To check for updates, open the appropriate Bose app
for your product on your mobile device or visit btu.Bose.com
btu.Bose.com on
your computer.
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