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Scanner Button Does Not Work as Expected
If the scanner button does not start the correct program or perform the correct action, try these solutions:
• Check the USB cable connection between the computer and scanner if you are connecting via USB.
• In Windows, be sure that the scanner is listed under Imaging Devices in the Device Manager.
• Make sure Document Capture Pro (Windows) or Document Capture (Mac) is installed correctly. If
necessary, uninstall and reinstall it.
• Make sure you have assigned the correct job to the scanner button and change it, if necessary.
• Check the status of the lights and make sure the scanner is ready to scan.
• Make sure Epson Scan 2 and other applications are installed correctly. If necessary, uninstall and
reinstall it.
Parent topic: Solving Scanning Problems
Scanning Software Does Not Operate Correctly
If your scanning software does not operate correctly, try these solutions:
• Make sure your computer has adequate memory and meets the system requirements for your
operating system.
• Make sure your computer is not running in a power-saving mode, such as sleep or standby. If so,
wake your system and restart your scanning software.
• Make sure the scanner is turned on.
• Make sure the connection between the scanner and your computer is secure.
• If you upgraded your operating system but did not reinstall your scanning software, try reinstalling it.
• In Windows, be sure that the scanner is listed under Imaging Devices in the Device Manager.
• Check that the correct scanner is selected using the Epson Scan 2 Utility.
• Check that the correct setting is assigned to the scanner button in Document Capture Pro (Windows)
or Document Capture (Mac).
• Make sure the scanning software is installed.
• Connect the scanner directly to the computer. The scanner may not work properly when connected
through a USB hub.
• Document Capture Pro (Windows) does not support Windows Vista or Windows server, so use Epson
Scan 2 for scanning instead.
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