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Customer Service & Assistance
Questions and answers
If you have any questions about the use of your telephone, please go to www.gigaset.com/service where help
is available at any time. Also, the following table lists frequently occurring problems and possible solutions.
Problem
Nothing on the display.
Cause
The handset is not switched on.
The batteries are empty.
Solution
Press the End call key
for about 5 seconds or place the handset into the base.
Charge or replace the batteries.
Problem
No wireless connection to the base, Base flashes on the display.
Cause
The handset is outside the range of the base.
Handset is not yet registered.
The base is not switched on.
Solution
Move the handset closer to the base.
¥
Register the handset
p. 23.
¥
Check the mains plug on the base
p. 9.
Problem
You cannot hear a ring or dial tone from the fixed line network.
Cause
The phone cable supplied has not been used or it has been replaced by a new cable with
the wrong pin connections.
Solution
¥
Please always use the telephone cable supplied or ensure that the pin connections are
correct when purchasing from a retailer: 3-4 assignment of phone wires / EURO CTR37.
Problem
Error tone sounds after system PIN prompt.
PIN forgotten.
Cause
You have entered the wrong system PIN.
Solution
¥
Reset the system PIN to the default setting 0000
p. 30.
All the handsets are de-registered. All settings are reset. All lists are deleted.
Guarantee Certificate - United Kingdom and Ireland
Without prejudice to any claim the user (customer) may have in relation to the dealer or retailer, the customer
shall be granted a manufacturer’s Guarantee under the conditions set out below:
•
In the case of new devices and their components exhibiting defects resulting from manufacturing and/or
material faults within 24 months of purchase, Gigaset Communications shall, at its own option and free of
charge, either replace the device with another device reflecting the current state of the art, or repair the
said device. In respect of parts subject to wear and tear (including but not limited to, batteries, keypads,
casing), this warranty shall be valid for six months from the date of purchase.
•
This Guarantee shall be invalid if the device defect is attributable to improper care or use and/or failure to
comply with information contained in the user manuals. In particular claims under the Guarantee cannot
be made if:
•
The device is opened (this is classed as third party intervention)
•
Repairs or other work done by persons not authorised by Gigaset Communications.
•
Components on the printed circuit board are manipulated
•
The software is manipulated
•
Defects or damage caused by dropping, breaking, lightning or ingress of moisture. This also applies if
defects or damage was caused by mechanical, chemical, radio interference or thermal factors (e.g.: micro-
wave, sauna etc.)
•
Devices fitted with accessories not authorised by Gigaset Communications
•
This Guarantee shall not apply to or extend to services performed by the authorised dealer or the cus-
tomer themselves (e.g. installation, configuration, software downloads). User manuals and any software
supplied on a separate data medium shall be excluded from the Guarantee.
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