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Русский
繁中文
■ 系統要求
STOP!
Внешняя карта видео захвата HDMI™ на USB-C™
с Power Delivery для прямых трансляций (JVA02)
If you have any problems with this product, please contact our technical
support team for assistance.
В. Источник питания подключен к разъему питания, но почему мой
смартфон/компьютер не заряжается?
О: Пожалуйста, убедитесь, что для подключения
смартфона/компьютера к JVA02 используется кабель C-to-C. Также
проверьте, поддерживает ли ваш смартфон/компьютер функцию PD.
TECHNICAL SUPPORT
Customer Service: 888-988-0488
電腦
● Windows® 10 / 8.1 / 7
● Mac OS® X 10.10 或更新版本
● CPU: Intel® Core™ i5 Gen 4, 3 GHz & 以上版本
● CPU: Intel® Core™ i7 Gen 4 & 以上版本
● RAM: 4 GB 記憶體或更高 (推薦8 GB )
● Windows® 7需要安裝驅動程序 ;
在www.j5create.com的“Drivers”頁面下載
Technical Support: 888-689-4088
В. Почему при изменении разрешения HDMI™ видео
останавливается?
О: При изменении разрешения HDMI™, для того, чтобы сообщить о
новом разрешении, JVA02 необходимо повторно создать USB™
соединение. Вы можете перезапустить программное обеспечение
для захвата или переподключить JVA02, после чего установить новое
разрешение в программном обеспечении.
Email: service@j5create.com
Технические особенности:
● Full HD видео и аудио запись/воспроизведение через USB-C™ 3.1
● HDMI™ 1.3a захват с разрешением до 1080p@60 fps
● Возможность подключения микрофона
● Три режима для аудио выхода (Микрофон/ HDMI™/ Микс)
● Совместимость со сторонним ПО (напр. OBS, Wirecast®, XSplit®
и др.)
● Алюминиевый корпус
● Цвет черный
● Для Windows® 7 требуется установка драйвера
Драйвер доступен для скачивания на сайте фирмы изготовителя
Service Hours: Mon. - Fri. 10:00 - 18:00 E.S.T
Support Ticket: tickets.j5create.com
手機
● USB-C™ 2.0 埠
● 相容Android 7.0 及更高的版本
● CPU: Core 2 GHz 以上
● RAM: 2 GB 記憶體或更高(推薦4 GB)
● USB™ PD 2.0 相容向上充電
В. Почему когда я использую свой смартфон для захвата HDMI™
дисплея изображение отображается некорректно?
О: Смартфон может быть подключен неправильно. Пожалуйста,
убедитесь, что для подключения смартфона к JVA02 используется
кабель USB™ 2.0 C-to-C.
Q&A
Q. 產品聲音跟耳機聲音沒有同步。
ANS: 在耳機上聽到的聲音是及時的,但在產品上的聲音是透過 USB傳到電腦後
SOPORTE TÉCNICO
Número gratuito: +1-888-988-0488
Horario de atención:
Lun-Vier. 10:00 – 18:00 U.S.A-E.S.T
Email: service@j5create.com
再次撥放的。
TECHNIKAI SEGÍTSÉG
Vevőszolgálat (angol nyelven): 888-988-0488
Technikai támogatás (angol nyelven): 888-689-4088
Mon.-Frei. 10:00 – 18:00 U.S.A-E.S.T
E-mail: service@j5create.com
Support Ticket: tickets.j5create.com
■ Системные требования
Компьютер
● Windows® 10 / 8.1 / 7
● macOS® X 10.10 или выше
● CPU: Intel® Core™ i5 Gen 4, 3 GHz или выше
● CPU: Intel® Core™ i7 Gen 4 или выше
● RAM: 4 ГБ или выше (рекомендуется 8 ГБ)
● Для Windows® 7 требуется установка драйвера. Драйвер доступен
для скачивания на сайте www.j5create.com во вкладке "Drivers"
("Драйвера")
テクニカルサポート
Q. 我已將電源插入POWER接口，但我的智能手機/電腦沒有充電。
ANS: 請確認使用的C-to-C電線有將智能手機/電腦連接到JVA02。另外,
檢查您的智能手機/電腦是否支持PD功能。
TECHNISCHER SUPPORT
Kostenloser Anruf bei: +1-888-988-0488
Sprechstunden:
Mon.-Frei. 10:00 – 18:00 U.S.A-E.S.T
E-mail: service@j5create.com
Q. 當輸入的HDMI解析度變更後，擷取裝置的影片會停止。
ANS: 當解析度變更後，JVA02必須重新連接USB™以報告新的解析度。您可以
Телефон
● Доступный USB™ Type-C 2.0 порт
● Android™ 7.0 или выше
● CPU: Core 2 GHz или выше
● RAM: 2 ГБ или выше (рекомендуется 4 ГБ)
● Для зарядки через USB™ Type-C потребуется USB-C™ порт с
поддержкой Power Delivery 2.0
重新開始產品的軟件或重置軟體中的產品裝置。
日本における製品のサポートは販売代理店が提供し
ております。製品ご購入後のお問い合わせについて
は、製品の外箱に記載、貼付された「販売代理店」を
ご確認の上、販売代理店へお問い合わせください。
尚、サポートの受付にあたっては製品のシリアル番号
が必要となります。
販売代理店サポートセンターの確認はこちら：
https://jp.j5create.com/pages/contact
SUPPORT TECHNIQUE
Numéro gratuit : +1-888-988-0488
Heures d’ouverture :
Lun.-Ven. 10:00 – 18:00 U.S.A-E.S.T
Email : service@j5create.com
Q. 當我使用智慧型手機擷取HDMI™影像時，HDMI™影像無法正確輸入到
LIMITATION OF WARRANTY
THIS WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS, AND YOU MAY HAVE OTHER RIGHTS
THAT VARY FROM STATE TO STATE (OR BY COUNTRY OR PROVINCE). OTHER THAN AS
PERMITTED BY LAW, J5CREATE DOES NOT EXCLUDE, LIMIT OR SUSPEND OTHER RIGHTS YOU
MAY HAVE, INCLUDING THOSE THAT MAY ARISE FROM THE NONCONFORMITY OF A SALES
CONTRACT. FOR A FULL UNDERSTANDING OF YOUR RIGHTS YOU SHOULD CONSULT THE
LAWS OF YOUR COUNTRY, PROVINCE OR STATE. TO THE EXTENT NOT PROHIBITED BY LAW
IN YOUR STATE, PROVINCE, JURISDICTION OR COUNTRY, THIS WARRANTY AND THE
REMEDIES SET FORTH ARE EXCLUSIVE AND IN LIEU OF ALL OTHER WARRANTIES, REMEDIES
AND CONDITIONS, WHETHER ORAL, WRITTEN, STATUTORY, EXPRESS OR IMPLIED.
J5CREATE'S RESPONSIBILITY FOR MALFUNCTIONS AND DEFECTS IN HARDWARE AND/OR
SOFTWARE IS LIMITED TO REPAIR OR REPLACEMENT AS SET FORTH IN THIS WARRANTY.
J5CREATE’S LIABILITY DOES NOT EXTEND BEYOND THE REMEDIES PROVIDED FOR IN THIS
LIMITED WARRANTY, AND J5CREATE DOES NOT ACCEPT LIABILITY FOR CONSEQUENTIAL OR
INCIDENTAL DAMAGES, FOR THIRD-PARTY CLAIMS AGAINST YOU FOR DAMAGES, FOR
PRODUCTS NOT BEING AVAILABLE FOR USE, OR FOR LOST OR DAMAGED DATA OR
SOFTWARE. J5CREATE DOES NOT WARRANT THAT THE OPERATION OF ANY J5CREATE
PRODUCT WILL BE UNINTERRUPTED OR ERROR FREE.
J5CREATE’S LIABILITY IN ANY SITUATION WILL BE NO MORE THAN THE AMOUNT YOU PAID
FOR THE SPECIFIC PRODUCT THAT IS THE SUBJECT OF A CLAIM. THIS IS THE MAXIMUM
AMOUNT FOR WHICH WE ARE RESPONSIBLE.
EXCEPT FOR THE EXPRESS WARRANTIES CONTAINED IN THIS WARRANTY AND TO THE
EXTENT NOT PROHIBITED BY LAW, J5CREATE DISCLAIMS ALL OTHER WARRANTIES AND
CONDITIONS, EXPRESS OR IMPLIED, STATUTORY OR OTHERWISE, INCLUDING WITHOUT
LIMITATION, WARRANTIES OF MERCHANTABILITY, MERCHANTABLE QUALITY AND FITNESS
FOR A PARTICULAR PURPOSE AND WARRANTIES AND CONDITIONS AGAINST HIDDEN OR
LATENT DEFECTS. SOME STATES, PROVINCES, JURISDICTIONS OR COUNTRIES DO NOT
ALLOW DISCLAIMERS OF IMPLIED WARRANTIES AND CONDITIONS, SO THIS DISCLAIMER
MAY NOT APPLY TO YOU.
TO THE EXTENT SUCH WARRANTIES AND CONDITIONS CANNOT BE DISCLAIMED UNDER
THE LAWS OF THE UNITED STATES, CANADA (AND ITS PROVINCES) OR OTHERWISE,
J5CREATE LIMITS THE DURATION AND REMEDIES OF SUCH WARRANTIES AND CONDITIONS
TO THE DURATION OF THIS EXPRESS LIMITED WARRANTY AND, AT J5CREATE'S OPTION,
REPAIR OR REPLACEMENT SERVICES. SOME STATES, PROVINCES, JURISDICTIONS OR
COUNTRIES MAY NOT ALLOW LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY OR
CONDITION MAY LAST, SO THE LIMITATION DESCRIBED ABOVE MAY NOT APPLY TO YOU.
NO WARRANTIES OR CONDITIONS, WHETHER EXPRESS OR IMPLIED, WILL APPLY AFTER THE
LIMITED WARRANTY PERIOD HAS EXPIRED. SOME STATES, PROVINCES, JURISDICTIONS OR
COUNTRIES DO NOT ALLOW LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY OR
CONDITION LASTS, SO THIS LIMITATION MAY NOT APPLY TO YOU.
WARRANTY SUPPORT ONLY APPLIES WHEN THE COVERED PRODUCT IS LOCATED WITHIN
THE COUNTRY IN WHICH J5CREATE ORIGINALLY SOLD THE SYSTEM, AS REFLECTED IN
J5CREATE'S RECORDS. IF YOU NEED SUPPORT FOR THE PRODUCT OUTSIDE OF THE
COUNTRY OF ORIGIN (FOR EXAMPLE, WHILE TRAVELING, OR IF THE SYSTEM HAS BEEN
RELOCATED TO A NEW COUNTRY), THEN J5CREATE MAY OFFER YOU OTHER SUPPORT
OPTIONS FOR AN ADDITIONAL CHARGE.
For more information please visit our website at http://www.j5create.com
Copyright© 2020 j5create. All rights reserved. All trade names are registered trademarks of
their respective owners. Features and specifications are subject to change without notice.
Product may not be exactly as shown in the diagrams..
智慧型手機。
ANS: 請確認使用的USB™ 2.0 C-to-C電線有將手機連接到JVA02，也請確認
使用的手機是否有支援UVC規格。
Вопросы и ответы
В. Почему записанный звук не синхронизирован со звуком в
наушниках?
О: Звук в наушниках идет в настоящем времени, а записанный звук
необходимо передать на компьютер через USB™ и воспроизвести
заново.
TECHNICKÁ PODPORA
Zákaznická linka: 888-988-0488
Technická podpora: 888-689-4088
Mon.-Frei. 10:00 – 18:00 U.S.A-E.S.T
E-mail: service@j5create.com
Žádost o pomoc: tickets.j5create.com
技術支援資訊
美國客服專線：+1-888-988-0488
台灣客服專線：+886-2-2269-5533#19
客服時間：
星期一至星期五10:00-18:00 (台灣時間)
Email信箱：service.tw@j5create.com
LIMITED WARRANTY
j5create offers a limited 2-year warranty. User’s wear & tear damage is not included. The user
shall call or email j5create customer service with the defect information of the product and
obtain a return authorization number. Users are responsible for one-way return freight cost
and we will take care of one-way freight back. In order to obtain a return authorization
number, users should have the following information handy when calling or emailing the
service team:
(i) a copy of the original purchase invoice to verify your warranty
(ii) a product serial number
(iii) a description of the problem
(iv) customer’s name, address, and telephone number
j5create does not warrant that the operation of the product will be uninterrupted or
error-free. j5create is not responsible for damage arising from failure to follow instructions
relating to the product’s use. This warranty does not apply to: (a) consumable parts, unless
damage has occurred due to a defect in materials or workmanship; (b) cosmetic damage,
including but not limited to scratches, dents, and broken plastic on ports; (c) damage caused
by use with non-j5create products; (d) damage caused by natural disasters; (e) damage
caused by human misuse (lost, accident, abuse, misuse or other external causes); (f) damage
caused by operating the product outside the permitted or intended uses described by
j5create; (g) damage caused by service (including upgrades and expansions) performed by
anyone who is not a representative of j5create or a j5create Authorized Service Provider; (h)
a product or part that has been modified to alter functionality or capability without the
written permission of j5create; or (i) if any j5create serial number on the product has been
removed or defaced. If such a situation occurs, j5create will calculate the cost of materials
and repair for your reference. This warranty is given by j5create in lieu of any other
warranties expressed or implied.
Android is a trademark of Google LLC, its affiliates or its respective owners, registered or
used in many jurisdictions worldwide. Windows and Xbox are trademarks of Microsoft
Corp., its affiliates or its respective owners, registered or used in many jurisdictions
worldwide. Mac and macOS are trademarks of Apple Inc., its affiliates or its respective
owners, registered or used in many jurisdictions worldwide. HDMI is a trademark of HDMI
Licensing Administrator, Inc., its affiliates or its respective owners, registered or used in
many jurisdictions worldwide. USB-C and USB are trademarks of USB Implementers Forum,
Inc., its affiliates or its respective owners, registered or used in many jurisdictions
worldwide. Intel and Core are trademarks of Intel Corporation, its affiliates or its respective
owners, registered or used in many jurisdictions worldwide. PlayStation is trademarks of
Sony Corporation, its affiliates or its respective owners, registered or used in many
jurisdictions worldwide. Nintendo is a trademark of Nintendo of America, Inc., its affiliates
or its respective owners, registered or used in many jurisdictions worldwide. OBS is a
trademark of Wizards of OBS, LLC., its affiliates or its respective owners, registered or used
in many jurisdictions worldwide. Other trademarks and trade names may be used in this
document to refer to either the entities claiming the marks and/or names or their products
and are the property of their respective owners. All company, product and service names
used are for identification purposes only. Use of these names, logos, and brands does not
imply endorsement. We disclaim any interest in the marks of others.
202010-V2